Complaint

Do not book this place. The rudest management you could ever experience. Lack of service skills. Reservation was booked under Sisipho Tshongweni who experienced all the pleasantries when making the booking. All the problems you can imagine started upon check in. After hour service does not work. We were experiencing issues with the aircon and water pressure. We had to figure it out ourselves. Same issue with the water in the morning. After reporting as guests, all we got was an already fed up white receptionist on duty on the morning of 10 August 2023, who had all the excuses in response to our grievances instead of being apologetic about THEIR poor service.Disgusting to say the least!!