NZ
Nomfundo Z
Active since Nov 2018
5
Reviews
0
Industries
Reviews
5 reviews21 months ago
Frustrating Service
I am highly disspaointed in the level of service I have received from SAA. The customer service is shocking. My son was travelling from Durban to Johannesburg on the 9th of July and his luggage has gone missing, disappeared without a trace. I was told I have to log a case and that they will be able to track the luggage and return but until today I have received no communication. I am the one calling and doing follow up every other day with no joy. The agents seem to never have a clue as to what is happening and I am always getting contradicting stories from them. I am sick of chasing up after them, no one seems to know anything or what they are doing. Do they even have proper processes in place? I just need my son's luggage returned I don't understand why it has been so difficult when they have the brand name, description and picture of the bag as well as the contents of the bag, also considering there are cameras at the airport they can simply pull footage of the date and time of arrival of the flight.
0 replies
26 months ago
Poor Service
Only scoring a 1 because zero isn't available. It's been two weeks since claim was logged and I was informed someone would call me in regards to the claim. Nobody has called me since. Instead I'm the one calling in, every other day and still getting transferred from pillar to post just to be given an unsatisfactory response. Yesterday I spoke to an agent by the name Leanne Didericks, who lacks empathy and doesn't seem to have the concerns of her customers in mind. I was on the call for 20 minutes, I had to ask everything instead of being explained to as this is my first claim since I joined Dial Direct years ago. She was just cold, disinterested and standofish. I'm not sure why such people join the service industry in the first place if they are unhappy to be there. I was even that someone will call me and even today I've just been told someone from claims department will call me, which they never do. This is my first claim and I keep getting sent pillar to post without proper feedback. The service has been ********** to say the least. Highly disappointed.
336 replies
36 months ago
****mers and Terrible Service
On the 28th of April a group of friends and I visited Villa Paradiso for spa treatments. We were asked to wait while they set up so we decided to wait by the restaurant area and order drinks. Our bill came up to R734 however the waitress overcharged us and billed R7340 instead. I stayed calm and asked her to kindly rectify. Three hours later she still hasn't gotten back to me I had to follow up and enquire what resolution they had come up with. I was then told a refund had been processed and it will reflect shortly as it was an immediate payment. By Tuesday the 2nd the funds had still not reflected so I called the establishment. This time the story had changed and was told by Friday the funds will have reflected and to ring them if they haven't. Today is Friday the 5th of May, I have just gotten off the phone with Jacque who tells me in a couldn't care less attitude that there is nothing they can do. I have things to do and bills to pay for but the funds are not reflecting. Everything about this has been treated in a nonchalant manner and on top of that nobody including the waitress even apologise for the inconvenience they have caused me. I find myself having to follow up after them and wasting my time and energy for an error they made. Throughput the process I haven't received a courtesy call or apology from them or any type of reassurance. I'm not even going to get started on the service, the terrible food they offered us that day. If you are planning on visiting Villa Paradiso, do yourself a huge favour and DON'T!
0 replies
44 months ago
The Worst Tasting Pizza
The Panarottis on the Bluff needs to shut down, in all honestly. They never have any stock of anything you want to order, the pizza tastes old and stale. The pizza smelled as though it was made with filthy utensils, I struggled to stomach it. The box the pizza was in couldn't even close properly. I asked them to add extra avo's and cheese, the avo's were merely just placed haphazardly and there was barely any cheese on the pizza, let alone EXTRA! Yesterday I ordered the Meat Supreme from them and had completely different ingredients on the pizza as that on the menu. It was by far the worst pizza I have had. I am not sure what is happening, whether they are under new management but the quality has severely decreased in the past year. They need to get their act together, a change needs to happen or they will lose valuable customers!
0 replies
90 months ago
Exceptional Service
Recently I interacted with Nalesha Francis at one of your stores on the Bluff. She was able to assist me with a problem related to a swim swap, whereas another consultant at your Bluff store had failed to do so just the previous day. She was friendly, patient, kind, professional and all the while assisting me, she had a smile on her face. She was able to seek alternative options of helping me and really went the extra mile. I would definitely say she has managerial qualities, such a star. Thank you Nalesha for the excellent service, I hope your colleagues can learn a thing or two from you. With the positive attitude you have, you are bound for greatness. ?
105 replies
Review Distribution
5 Star
1 (20%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (80%)