****mers and Terrible Service

On the 28th of April a group of friends and I visited Villa Paradiso for spa treatments. We were asked to wait while they set up so we decided to wait by the restaurant area and order drinks. Our bill came up to R734 however the waitress overcharged us and billed R7340 instead. I stayed calm and asked her to kindly rectify. Three hours later she still hasn't gotten back to me I had to follow up and enquire what resolution they had come up with.

I was then told a refund had been processed and it will reflect shortly as it was an immediate payment. By Tuesday the 2nd the funds had still not reflected so I called the establishment. This time the story had changed and was told by Friday the funds will have reflected and to ring them if they haven't. Today is Friday the 5th of May, I have just gotten off the phone with Jacque who tells me in a couldn't care less attitude that there is nothing they can do. I have things to do and bills to pay for but the funds are not reflecting. Everything about this has been treated in a nonchalant manner and on top of that nobody including the waitress even apologise for the inconvenience they have caused me. I find myself having to follow up after them and wasting my time and energy for an error they made. Throughput the process I haven't received a courtesy call or apology from them or any type of reassurance. I'm not even going to get started on the service, the terrible food they offered us that day.

If you are planning on visiting Villa Paradiso, do yourself a huge favour and DON'T!