RUDE STAFF AT SPA

Worst experience ever just trying to schedule a date at the Spa Very rude staff. Bought a voucher for a half spa day. Voucher gave 2 numbers to make booking on. Message the one number and messages were not going through, so I messaged the other. Eventually booked a date. Some priorities came forth that i must attend on the day i booked so i messaged them to re-schedule for another date. The staff working with the bookings told me that there is a 25% postponing fee that will have to be paid. I asked her to send me their policy so i can read what their rules and regulations are, and she was arrogant and told me she said it was 25% - after a struggle i got the policy from her. As I messaged for a new date the message did not go through, so I used the other number provided on the voucher. The staff person was utterly rude towards me and made the accusation that i tried to book a new reservation, as to where i showed her that i asked to reschedule and not make a new booking. If this is the way they treat clients before the day of the actual occurrence I would definitely not recommend even going there. Totally unacceptable. Phoned Villa Paradiso and they said i must take it up with the lady that was so rude herself... Not helpful at all.