Disgusting treatment by Chante Pe**** and her Team

<p>My group and I made reservations at village and life but had to cancel 3 months in advance before our arrival date. I was told we would get our refund in 2-3 weeks, we waited patiently .  we are in the 5th week and no one is giving us answers, not the finance manager,reservations manager....all we are getting is that we should be patient out matter is being dealt with and we will get our refund shortly.  they have been unfair as we canceled long before the arrival date and they are giving us the run around to ruin our holiday. I have even sent the director our problem and he also said"our refund has been processed and it will reach us shortly" and that was a 4 day ago response. if they treat potential customers like that....I wonder how they would have treated us had we actually continued our bookings with them . </p>