INCOMPETENT SECURITY COMPANY THAT DOES NOT WANT TO TAKE RESPONSIBLITY OF THE ACTIONS.

On the 7th August 2019 at 5h32 in the morning. I received a call from Vimba Security, notifying me that there was a break in at my house. By then I was already at work. I requested them to go and check and advice me as soon as they are done. I became very busy at work and I thought that Vimba has responded, and everything was fine. when I knock off from work. I arrived at home to an open burglar door, beams inside the house has been tempered with. I immediately called Vimba Security to find out who was scheduled to go and respond at my property because that person didn’t give me feedback. When I was in the house. I notice that most of my stuff was stolen, which are my clothes, jewellery, liquor. The toilet basin was damaged, and water was running all over the place. Food was also stolen, and my Persian rugs were both damaged by the water. I only got attention after I told them what had happened in the house. I was assisted by Thabang who was working night shift on the day. I had to release the guard because I wanted to sleep. The next morning. I called Vimba Security and spoke to Getrude who transferred me to her Manager Kgotso. The very same Kgotso who was not available to take calls on the 7th August. He promised to send out a Technician to fix the system. Kgotso came with Phila who was wearing Vimba Security uniform who also agreed that they are at fault Kgotso contacted the CEO of the Vimba and explained to him what happened, and he took responsibility to sort out all damages. Kgotso asked me to open a case which I did at our nearest Police Station at Protea Glen, Police Case number 145/8/2019. Which I forwarded to Kgotso. On the 12 August 2019, Kgotso send me a message requesting for costs and damages to the property. I responded that I will have to get Invoices from the shops where I bought my stuff. I will submit them as soon as I have all the invoices. On the 22nd August 2019 I took all the invoices to their offices and hand them to Kgotso. Kgotso promised to give me feedback on the 23rd August 2019. I highlighted my frustration and needed to speak to the CEO, but I was refused his contact and I was promised that the CEO will call me on the 26th August 2019. On Monday 26th August I contacted Kgosto who promised that the CEO will call me back. Around 9h09am the CEO called me. I highlighted my frustration and dissatisfaction and he started mentioning about the contract. In the afternoon, around 16h50 I contacted Kgotso who advised me that the matter is with their Legal Department. On the 27th August at 19h00 Kgotso send me a message to say that the Report is ready for collection and there is no compensation or replacement to all the goods that were stolen or damages to my property. He said that he will not be able to explain to me as everything is stated on the Report and there is nothing he can do. The CEO’s response was very vague, saying he does not know anything. I am not happy with their service, Vimba only calls when there is an Emergency. They don’t come to the property to view what is happening. They don’t give feedback, they don’t want to take responsibility of their security officers which are incompetent. I pay for security because I am always at work and there is no one at home. It is their responsibility to look after my property as I pay my subscription every month without fail. No one wants to take responsibility, I believe this was done by the very same security man. They are employing criminals and are protecting them with the client’s expense. Manager is Kgotso and cell number 084 507 1242 and the Vimba’s office number 011 403-6500. Please assist me by getting Vimba Security to take responsibility of all my loss and damages.