Unprofessional service

I dealt with Nicky previously at Shalin health and the level of service that she provided was unacceptable and unprofessional. I booked sessions with her yet when I showed up for my appointment, I was told that she had left for the day to view guest houses. (This after I called her that morning to confirm and made arrangements to leave work earlier) When she phoned me the next day, she told me that she had had a crisis with one of her children being sick, which of course was a lie as her staff told me where she really was. she used a sick child as an excuse for not delievering the service that was promised, and on top of that it was a lie which was designed to manipulate me. This did not sit well with me so I cancelled my sessions with her and requested a refund, wich I am still waiting for 8 months later. When I phone her, she simply puts the phone down in my ear. Shalin has closed down in the interim and she has now opened a new spa, Vintage Rose Salon and Spa. I would just like to share this experience with others so that they do not fall victem to her charms as I did. I would steer clear of her all together.