1 reviews | Active since Member
I recently had to fly to the UK on Virgin Atlantic. At the boarding gate I was refused access to the airplane due to my Visa having the wrong date (which was not their mistake). The staff of Virgin Atlantic were very helpful and immediately booked me on the next flight. They assisted me in making a hotel booking for the night, help me through the airport to reclaim my luggage and took me to the hotel transport pick up. The lady from the airline waited with me until the hotel transport arrived. They were really amazing in assisting me through a very traumatic experience which through their efforts made it less so. Thank you to the Virgin Atlantic Staff in Johannesburg - you are great!