ROOM FOR IMPROVEMENT

I have flown with VAA several times and it's always been a reasonably pleasant experience (long haul flights are drag no matter which airline it is!) and I've just booked to fly with them again this year. Although I tried for a week to book online I was unable to do so as the payment section of the website refused to accept my Johannesburg postal code!! Very frustrating. So I gave up and called them and was assisted by a friendly, efficient, apologetic staffer who did everything necessary. I did email in a complaint about the website and though it took VAA 4 days to respond they did email and said they would look into the issue. All in all, I feel reasonably happy with my 'experience' thus far. Fingers crossed for the flights!