Rude unreasonable treatment from Virgin Active

Today I thought I would squeeze in a workout at the gym and literally had an hour to spend. My husband and daughter joined me. When we got to the Virgin Active Waterfall we were told that my daughter’s membership is cancelled. I was not notified of this before. I said to the receptionist and manager that there must be a mistake and I will check when I have more time. I understand that my daughter couldn’t work out but they refused for her to come in as my guest. I then asked if she could at least sit inside either at the Kauai or on any seat while I got my workout in. They refused and suggested that she stand outside the door of the gym. They asked for our details a few times and kept us standing at the turnstile. Is this how Virgin Active treats its members and the public in general ? If they afforded me the courtesy I could have got my work out in and my daughter could have safely waited for me and perhaps got something to drink at Kauai. Instead they chose to spoil my Saturday and deprive me of my workout - it is ridiculous that they wanted my daughter to stand outside. I am annoyed at this treatment from the manager- there is absolutely no sense of customer service -