MN
Melanie N
Active since Dec 2019
6
Reviews
0
Industries
Reviews
6 reviews10 months ago
Rude unreasonable treatment from Virgin Active
Today I thought I would squeeze in a workout at the gym and literally had an hour to spend. My husband and daughter joined me. When we got to the Virgin Active Waterfall we were told that my daughter’s membership is cancelled. I was not notified of this before. I said to the receptionist and manager that there must be a mistake and I will check when I have more time. I understand that my daughter couldn’t work out but they refused for her to come in as my guest. I then asked if she could at least sit inside either at the Kauai or on any seat while I got my workout in. They refused and suggested that she stand outside the door of the gym. They asked for our details a few times and kept us standing at the turnstile. Is this how Virgin Active treats its members and the public in general ? If they afforded me the courtesy I could have got my work out in and my daughter could have safely waited for me and perhaps got something to drink at Kauai. Instead they chose to spoil my Saturday and deprive me of my workout - it is ridiculous that they wanted my daughter to stand outside. I am annoyed at this treatment from the manager- there is absolutely no sense of customer service -
0 replies
24 months ago
Escapology - always a great experience.
I have been going to Escapology in Woodmead and Sunninghill for over 17 years and have ALWAYS had great service and experiences. ****am Kalidas and her team will go the extra mile to accomodate a client. I highly recommend this business for all your beauty needs.
0 replies
24 months ago
Agoda.com refuses to honour discount.
This is a review for Agoda. I was offered a discount by Agoda and made a reservation based on the price given. They then charged me approx R600 more and refuse to honour the advertised price even tho I sent shots of the booking. Reservation no 432289675. This is false advertising and they refuse to refund. Why offer a discount if you do not honour it?
0 replies
25 months ago
Leroy Merlin does not honour commitments
I made an online purchase on 26 February for R877.00. A few days later I received an email stating that there is no stock and that my money would be refunded within a few days. I waited a week and then called Leroy Merlin. I was advised I would receive my refund by 12 March. Leroy Merlin then sent me an email to rate their service, but to date I have no refund. I also emailed and still no refund.
56 replies
37 months ago
Bad service at Clicks
It is normal business practice that when a product is not available at the store, the staff have the courtesy of advising a customer at which other branches the product is available, they sometimes call the branch that it is available at and even arrange for the customer to pick it up or it is delivered to the nearest store. Yesterday I went to the click sunninghill village branch. I waited for service and finally appealed to the cashier to get someone to help me. She made 2 announcements and eventually a person named Mpho comes to the counter. He is told something by the cashier in a language I do not understand. He ignores me and proceeds to start looking for a phone and book. I then said to him that I am looking for the safeway blender as advertised. He says he was told I was there to pick up an order. I then told him that he should have asked me what I needed and repeated that I need the blender. He says "come let's go" expecting me to follow him to the shelf, where i knew it was not on the shelf but I followed him nevertheless. Mpho says to me, it's out of stock. So I asked, can you check where it is available, eg waterfall corner or polo fields. He disappeared to the office and then comes back and says its not available. I then ask which branches is it available- Mpho says you asked for those 2 branches and it's not available. I said can you check where else it is available? His response: ' if it's available in Cape Town, must I tell you? I asked him to check which other surrounding branches has the blender and he refused. He said well I work at this branch and its not here He refused to check again. I asked for the manager but was told that the manager was in an interview. This is shocking service and Mpho's arrogant attitude demands disciplinary action. As a regular Clicks customer I am appalled and extremely dissatisfied with the lack of service. Mpho cannot be allowed to continue to treat customers so badly.
0 replies
77 months ago
SkinPhd is a ripp off !!!
Skin PhD at waterfall corner falsely advertises by sending out SMSs to its customers and advertising in store. The reality is that when a customer books a service, she is told that a different service with different products were used and hence charged a totally different price. As a result I was charged more than 3 times the price I expected to pay. I politely paid and left the salon. However I thought about all the other people that have the same experience...as South Africans we walk away when we have been wronged and accept being taken advantage of. I called the owner of the business who said many times that she is sorry. She claimed that the stylist dictates how much product is used and that he would have told me he was using a different product and discussed the price with me. The truth is that he did not do anything of the sort. He merely confirmed the sevice I had booked. As a result I was forced to pay more than 3 times the price of what I expected to pay. I had also had that same service done the previous year and brought it to the attention of the owner. She fails to recognise that I was a customer prior to her purchasing the business and that I have frequented her salon. I would not complain if I had no reason to. However it would seem that Skin PhD is a ripp off and refuses to make any amends for it. I booked a service and should have been charged accordingly...not taken advantage of and overcharged!!!
122 replies
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5 Star
1 (16.666666666666668%)
4 Star
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3 Star
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2 Star
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1 Star
5 (83.33333333333333%)