VirtuaGigs makes empty promises. Not Trustworthy at all.

On 23 October 2025, I took a chance and subscribed to the Standard plan on VirtuaGigs, in the hopes of bettering my financial position. My payment went through successfully, but I was unable to access my dashboard. I sent an email to VirtuaGigs for support. They responded confirming that my payment had been received, but that there was an issue with the email I had entered on registration. I rep**** with my correct email and waited.

On 27 October 2025 I sent a follow up email, as I had not yet heard anything. I received a response saying that the best way forward would be to process a refund and resubscribe. I requested that they go ahead with the refund. VirtuaGigs sent me a refund request link and I requested the refund. 28 October 2025 I received a mail stating that my refund was processed successfully and would be paid to my account.

On 14 November 2025, I followed up, as I had not yet received my refund. I subsequently sent emails on 17 & 19 November 2025 enquiring about my refund. I also posted a review on HelloPeter. Shortly after this I received a response from VirtuaGigs expressing their “deepest apologies” and they offered me a free complimentary premier plan, as an offer of goodwill, on condition I either remove or update my HelloPeter review.

4 December 2025, I finally received my refund and removed my HelloPeter review, in hopes that they would activate my complimentary premier plan as promised. I sent them a email confirming this. No response. I sent follow up emails asking that my complimentary premier plan be activated on 11 & 15 December 2025. On 16 December 2025 VirtuaGigs finally responded confirming that my complimentary premier plan would be activated from their side and that I would receive a confirmation email. Needles to say, the confirmation email never came! I have since sent follow up emails on 5, 9 & 21 January 2026 as well as on 3 February 2026, and once again… no Response! Bottom line………VirtuaGigs makes empty promises and is not a Trustworthy company. Do not believe their lies.