LS
Lesley S
Active since Feb 2025
4
Reviews
0
Industries
Reviews
4 reviews2 months ago
VirtuaGigs makes empty promises. Not Trustworthy at all.
On 23 October 2025, I took a chance and subscribed to the Standard plan on VirtuaGigs, in the hopes of bettering my financial position. My payment went through successfully, but I was unable to access my dashboard. I sent an email to VirtuaGigs for support. They responded confirming that my payment had been received, but that there was an issue with the email I had entered on registration. I rep**** with my correct email and waited. On 27 October 2025 I sent a follow up email, as I had not yet heard anything. I received a response saying that the best way forward would be to process a refund and resubscribe. I requested that they go ahead with the refund. VirtuaGigs sent me a refund request link and I requested the refund. 28 October 2025 I received a mail stating that my refund was processed successfully and would be paid to my account. On 14 November 2025, I followed up, as I had not yet received my refund. I subsequently sent emails on 17 & 19 November 2025 enquiring about my refund. I also posted a review on HelloPeter. Shortly after this I received a response from VirtuaGigs expressing their “deepest apologies” and they offered me a free complimentary premier plan, as an offer of goodwill, on condition I either remove or update my HelloPeter review. 4 December 2025, I finally received my refund and removed my HelloPeter review, in hopes that they would activate my complimentary premier plan as promised. I sent them a email confirming this. No response. I sent follow up emails asking that my complimentary premier plan be activated on 11 & 15 December 2025. On 16 December 2025 VirtuaGigs finally responded confirming that my complimentary premier plan would be activated from their side and that I would receive a confirmation email. Needles to say, the confirmation email never came! I have since sent follow up emails on 5, 9 & 21 January 2026 as well as on 3 February 2026, and once again… no Response! Bottom line………VirtuaGigs makes empty promises and is not a Trustworthy company. Do not believe their lies.
0 replies
5 months ago
Beginning to think Virtuagigs is a ****!!!
After paying standard subscription and being unable to activate my dashboard, I was told that somehow my email was incorrect, and this is the reason I could not activate my dashboard. This makes no sense, as all correspondence, as well as my login were using the correct email. I decided to give Virtuagigs the benefit of the doubt. I was told to request a refund and then try again. I requested the refund witch was approved. I was told I would receive the refund in 10 to 14 days. Now a month later and still no refund. I have sent 4 follow up emails and have received not response at all. I am beginning to think this is all a ****
0 replies
14 months ago
Tracy was amazing and so understanding
Tracy was amazing and so understanding. She went out of her way to assist me.
71 replies
14 months ago
Bettersure are *******!!
Dealing with Bettersure has been one of the worst experiences I have ever experienced. I had bond cover with Bettersure. I decided to change my bond from one bank to another. I contacted Bettersure to change my cover amount and bank details for my bond. When they eventually contacted me back, I was advised that they were unable to change my policy and I would need to get a new quotation. I requested that they give me a new quote. Needless to say they never responded, so i went with another service provider who were absolutely amazing! Once i was notified that my new bond was in the process of registration, I contacted Bettersure to cancel the policy i had with them. I had initially requested that my policy be cancelled as at the end of February, with my final debit order being 1 February. I received a call from Mpho, she stated that if my policy is effective until end February, I will have to pay a premium on 1 March as payments are made in arrears. I then asked for the policy to be cancelled immediately as i did not want to be double debited in March for the Bettersure policy and the new policy. However, going back on my policy documentation, I realized that i have been paying in advance and not in arrears. I even sent through my policy documentation confirming this. I requested that they either refund my February payment, or cover me for the month of February. I have sent numerous emails and have had absolutely no response from Bettersure. They have basically ****** my money!!
53 replies
Review Distribution
5 Star
1 (25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (75%)