Visa ConneXion
Claimed Business
Visa ConneXion
Claimed Business
4 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Ranked In Travel & Vacation
#9NPS Score
-100Unlikely
Ranking
#9
in Travel & Vacation
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|4 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Deidre B
1 reviews | Active since Jan 2020
20 Aug 2025, 16:01
Paid R7,606.50 – No Service Delivered | Unfair Retention of Service Fee
Paid R7,606.50 – No Service Delivered | Unfair Retention of Service Fee I’m sharing this to warn others about my deeply disappointing experience with Elize Uys from Visa Connexion. On 22 May 2025, I paid R7,606.50 upfront for assistance in securing a US visa appointment. Elize was responsible for booking an interview at the US Embassy. She informed me that a provisional appointment was set for 23 July 2025. Though later than I hoped, she assured me she would expedite the process and attempt to secure an earlier slot. Trusting her, I assumed she was working on this. I later learned that standard protocol includes an official appointment confirmation email — which I never received. In retrospect, this was the first red flag. Over two months, I had to follow up 11 times just to get updates. Finally, on 14 July 2025 — just nine days before the supposed appointment — she told me the earliest available slot was now in October. Her explanation: all earlier dates were fully booked due to South Africans seeking asylum. This turned out to be false. Out of concern, I contacted another visa agent who showed me multiple appointment slots available before October, she also further explained that there definitely would have been earlier dates than 23 July, but it would have taken a little bit of work. It became clear Elize either did not try or misrepresented the situation. To make matters worse, I later found out this wasn’t the first complaint. The individual who referred me to Elize admitted to a similar issue happening with someone else — and was deeply embarrassed. When I confronted Elize, she verbally agreed to a full refund due to the failure to deliver the service. Yet, she only refunded R4,606.50 (the US visa fee) and is withholding R3,000 as a so-called “service fee.” Let me be clear: * No service was delivered. * The visa appointment was never booked. * No confirmed slot was secured. * I had to start the process over with a new agent. Retaining a fee for services not performed is, in my opinion, ********* and potentially ********. I am formally requesting an immediate refund of the remaining R3,000. This process has been a waste of time, money, and trust. I urge others to demand full transparency and avoid working with anyone who does not deliver on their promises — especially when it comes to something as important as a visa.
Helpful (0)
|Replies (0)DB
Deidre B
1 reviews | Active since Jan 2020
20 Aug 2025, 16:01
Paid R7,606.50 – No Service Delivered | Unfair Retention of Service Fee
Paid R7,606.50 – No Service Delivered | Unfair Retention of Service Fee I’m sharing this to warn others about my deeply disappointing experience with Elize Uys from Visa Connexion. On 22 May 2025, I paid R7,606.50 upfront for assistance in securing a US visa appointment. Elize was responsible for booking an interview at the US Embassy. She informed me that a provisional appointment was set for 23 July 2025. Though later than I hoped, she assured me she would expedite the process and attempt to secure an earlier slot. Trusting her, I assumed she was working on this. I later learned that standard protocol includes an official appointment confirmation email — which I never received. In retrospect, this was the first red flag. Over two months, I had to follow up 11 times just to get updates. Finally, on 14 July 2025 — just nine days before the supposed appointment — she told me the earliest available slot was now in October. Her explanation: all earlier dates were fully booked due to South Africans seeking asylum. This turned out to be false. Out of concern, I contacted another visa agent who showed me multiple appointment slots available before October, she also further explained that there definitely would have been earlier dates than 23 July, but it would have taken a little bit of work. It became clear Elize either did not try or misrepresented the situation. To make matters worse, I later found out this wasn’t the first complaint. The individual who referred me to Elize admitted to a similar issue happening with someone else — and was deeply embarrassed. When I confronted Elize, she verbally agreed to a full refund due to the failure to deliver the service. Yet, she only refunded R4,606.50 (the US visa fee) and is withholding R3,000 as a so-called “service fee.” Let me be clear: * No service was delivered. * The visa appointment was never booked. * No confirmed slot was secured. * I had to start the process over with a new agent. Retaining a fee for services not performed is, in my opinion, ********* and potentially ********. I am formally requesting an immediate refund of the remaining R3,000. This process has been a waste of time, money, and trust. I urge others to demand full transparency and avoid working with anyone who does not deliver on their promises — especially when it comes to something as important as a visa.
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Replies (0)JC
Jasper C
1 reviews | Active since Jan 2020
15 Aug 2025, 07:07
****med
Very disappointing experience with Elize Uys at Visa ConneXion (Pty) Ltd. She was very eager to receive payment for my visa application, but once payment was made, she failed to deliver the services promised. Despite repeated assurances of a refund, she has since gone silent. Due to the delays caused, I had to engage a second consultancy and pay for a priority visa service out of pocket. I would not recommend this company.
Helpful (0)
|Replies (0)JC
Jasper C
1 reviews | Active since Jan 2020
15 Aug 2025, 07:07
****med
Very disappointing experience with Elize Uys at Visa ConneXion (Pty) Ltd. She was very eager to receive payment for my visa application, but once payment was made, she failed to deliver the services promised. Despite repeated assurances of a refund, she has since gone silent. Due to the delays caused, I had to engage a second consultancy and pay for a priority visa service out of pocket. I would not recommend this company.
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Replies (0)JC
Jasper C
1 reviews | Active since Jan 2020
30 Apr 2025, 21:33
Paid, Then Ignored – Poor Service from Visa ConneXion
Very disappointing experience with Elize Uys at Visa ConneXion (Pty) Ltd. She was very eager to receive payment for my visa application, but once payment was made, she failed to deliver the services promised. Despite repeated assurances of a refund, she has since gone silent. Due to the delays caused, I had to engage a second consultancy and pay for a priority visa service out of pocket. I would not recommend this company.
Helpful (0)
|Replies (0)JC
Jasper C
1 reviews | Active since Jan 2020
30 Apr 2025, 21:33
Paid, Then Ignored – Poor Service from Visa ConneXion
Very disappointing experience with Elize Uys at Visa ConneXion (Pty) Ltd. She was very eager to receive payment for my visa application, but once payment was made, she failed to deliver the services promised. Despite repeated assurances of a refund, she has since gone silent. Due to the delays caused, I had to engage a second consultancy and pay for a priority visa service out of pocket. I would not recommend this company.
0
Replies (0)CY
CARLA Y
1 reviews | Active since Jan 2020
12 Nov 2024, 10:55
Exceptional Visa Assistance - Highly Recommended!
I had an amazing experience with Elize Uys from Visa ConneXions in obtaining my American visa. From start to finish, the process was smooth, professional, and stress-free. My agent guided me through each step, providing clear instructions and ensuring that all documentation was accurate and complete. Their attention to detail and knowledge of the visa process were impressive, and they went above and beyond to answer all my questions. From being previously denied in 2022 and so nervous to apply again she really made me feel so relaxed and guided me through the process with ease. Thanks to their support, I received my visa with no delays or issues. I highly recommend Elize Uys from Visa ConneXions to anyone needing visa assistance. Their service truly made a difference, and I couldn’t be happier with the outcome.
Helpful (0)
|Replies (0)CY
CARLA Y
1 reviews | Active since Jan 2020
12 Nov 2024, 10:55
Exceptional Visa Assistance - Highly Recommended!
I had an amazing experience with Elize Uys from Visa ConneXions in obtaining my American visa. From start to finish, the process was smooth, professional, and stress-free. My agent guided me through each step, providing clear instructions and ensuring that all documentation was accurate and complete. Their attention to detail and knowledge of the visa process were impressive, and they went above and beyond to answer all my questions. From being previously denied in 2022 and so nervous to apply again she really made me feel so relaxed and guided me through the process with ease. Thanks to their support, I received my visa with no delays or issues. I highly recommend Elize Uys from Visa ConneXions to anyone needing visa assistance. Their service truly made a difference, and I couldn’t be happier with the outcome.
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Replies (0)KH
Kimberly H
1 reviews | Active since Jan 2020
23 Oct 2024, 10:03
American Visa
I would definitely recommend Visa ConneXion I used this company recently and found the service to be fantastic, I received my 10 year American Visa within 5 days of the interview. Highly recommend this professional company.
Helpful (0)
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Kimberly H
1 reviews | Active since Jan 2020
23 Oct 2024, 10:03
American Visa
I would definitely recommend Visa ConneXion I used this company recently and found the service to be fantastic, I received my 10 year American Visa within 5 days of the interview. Highly recommend this professional company.
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Replies (0)EH