No Service Visa Security Group in Midrand !!!!!

I experienced such bad service with this company , My laptop got ****** and they told me to report it and bring the case number for footage then suddenly they don't want to share footage. they made me wait half the day and now telling me that i need to send email . I was at the police station trying to sort this at 9 pm and now they telling me this. i am highly annoyed i called their head office 5 times the lady just drops me with no explanation. they taking me from pillar to post with no explanations.