Amazing and professional service

Where do I start with my very long (but in a nutshell, short) story about my eyes. I have had vision problems since I was a teenager. But nobody could ever get my prescription correct so I just squinted my way through life, trying year after year to get glasses that had lenses through which I could see equally. Fast forward to the present where I am now the mother of teenagers, I have an auto-immune disease which affects my eyes and I have a brain tumour on my optic chiasm. Still not winning with my vision and starting to feel really insecure as my vision rapidly deteriorated in the last year. I am a registered nurse and my vision is vital to my work. But enough about me. My husband once took me to Vision to find a frame because he really liked their selection, so I booked an eye test with them a month or so ago. Little did I know that that day would literally be life-changing. I got to meet Hermann, who patiently and enthusiastically tested my eyes, picked up that I have a keratoconus and I am astigmatic (the astigmatism I knew about and I believed that to be the reason for my prescription being impossible to get right). Hermann took all my unique and individual factors into consideration and came up with a solution that required two frames, but that would work for my needs. The glasses for distance were perfect for driving, and the home and office pair were perfect for reading and computer work. I was ecstatic that I could see clearly! But then I had an issue where I would drive with one pair to a patient but need the other pair for intricate work. Due to the number of Covid cases I see and the nuisance of having to switch frames over and over, thereby continuously touching my face was not working. So I went back and asked Hermann what my options are. We decided that we would make both frames multifocal, but still keep one pair specifically for computer work. And because the glasses were under warranty still, I just had to pay in a difference. As a treat, I decided I would get another pair of sunglasses with distance lenses for driving. Hermann told me the pros and cons of each brand and did not encourage the priciest brand, but the brand with the best service and after-care. I am really looking forward to receiving my specs and just know that they'll work for me. I cannot commend Hermann enough on his impeccable service, knowledge and professionalism and for finally getting my prescription right. He really needs to be acknowledged. I will be referring many patients to him because he is way ahead of his game and I just need to express my gratitude to Hermann.