Vision Properties
1.1|62 reviews
NM
Nosipho M
1 reviews | Active since Member
24 Feb 2026, 13:06
Poor Customer Service
I have never experience such a disgusting customer service as I have with Vision starting from a junior staff members to their manager Called Loodewyk Hattingh. These people struggle to provide a simple feedback regarding a No Claim letter required by Outsurance . This query/matter has been going on since early January 2026 until now. They do not update you or provide any feedback regarding my matter unless you send them an email.
Helpful (0)
Replies (106)0
Replies (106)Vision Properties's replyOfficial
24 Feb 2026, 14:07Good day Nosipho,
Apologies for the lack of response regarding your request.
I have escalated the matter to the owner of the brokerage firm, and you were copied in the communication. Please note that Loodewyk Hattingh is no longer in our service. I will be following up daily from my side until the No Claim letter/confirmation is received.
We will resolve this matter as quickly as possible.
Kind Regards
Madelein Retief
Apologies for the lack of response regarding your request.
I have escalated the matter to the owner of the brokerage firm, and you were copied in the communication. Please note that Loodewyk Hattingh is no longer in our service. I will be following up daily from my side until the No Claim letter/confirmation is received.
We will resolve this matter as quickly as possible.
Kind Regards
Madelein Retief
Best regards,
Vision Properties's reply24 Feb 2026, 14:07
Official
Good day Nosipho,
Apologies for the lack of response regarding your request.
I have escalated the matter to the owner of the brokerage firm, and you were copied in the communication. Please note that Loodewyk Hattingh is no longer in our service. I will be following up daily from my side until the No Claim letter/confirmation is received.
We will resolve this matter as quickly as possible.
Kind Regards
Madelein Retief
Apologies for the lack of response regarding your request.
I have escalated the matter to the owner of the brokerage firm, and you were copied in the communication. Please note that Loodewyk Hattingh is no longer in our service. I will be following up daily from my side until the No Claim letter/confirmation is received.
We will resolve this matter as quickly as possible.
Kind Regards
Madelein Retief
Best regards,
NM
Nosipho M's updateReviewer Update
25 Feb 2026, 09:52Good day
I would like to thank Madelein Retief of Vision Properties for restoring my confidence by promptly ensuring that my issue was attended to with speed and professionalism. Her positive attitude mixed with responsiveness and dedication to finding a solution has changed my perception about Vision Properties.
Thanks Madelein once more for great customer service !
Regards
Nosipho
I would like to thank Madelein Retief of Vision Properties for restoring my confidence by promptly ensuring that my issue was attended to with speed and professionalism. Her positive attitude mixed with responsiveness and dedication to finding a solution has changed my perception about Vision Properties.
Thanks Madelein once more for great customer service !
Regards
Nosipho
NM
Nosipho M's update25 Feb 2026, 09:52
Reviewer Update
Good day
I would like to thank Madelein Retief of Vision Properties for restoring my confidence by promptly ensuring that my issue was attended to with speed and professionalism. Her positive attitude mixed with responsiveness and dedication to finding a solution has changed my perception about Vision Properties.
Thanks Madelein once more for great customer service !
Regards
Nosipho
I would like to thank Madelein Retief of Vision Properties for restoring my confidence by promptly ensuring that my issue was attended to with speed and professionalism. Her positive attitude mixed with responsiveness and dedication to finding a solution has changed my perception about Vision Properties.
Thanks Madelein once more for great customer service !
Regards
Nosipho