Vision Properties
Claimed Business
|1.9|9 Reviews (last 12 months)|This business does not respond to reviews
Vision Properties
Claimed Business
|1.9
9 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Vision Properties receives largely critical feedback centred on property management and tenant relations. Customers consistently mention frustrations with deposit refund disputes, unexplained deductions, and poor handling of maintenance issues such as water leaks, damp, and pool upkeep. A recurring theme is unresponsive communication, with residents reporting unanswered emails and calls regarding levies, repairs, and essential services. On the positive side, individual agents at Valencia developments are praised for responsiveness, professionalism, and going the extra mile, suggesting service quality varies significantly depending on the agent or property involved.
Performance(last 12 months):
NPS Score
-50Unlikely
NPS Score
-50
Recommended: Unlikely
Review Distribution
1.9|9 Reviews
Sep '25 - Aug '26
Recent reviews (9)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceB
BARNEY
1 reviews | Active since Oct 2025
8 Apr 2026, 14:01
I am extremely frustrated and disappointed with the unprofessional and unacceptable conduct of Vision Property regarding my deposit refund
I am extremely frustrated and disappointed with the unprofessional and unacceptable conduct of Vision Property regarding my deposit refund. Despite repeated requests, they have completely failed to provide basic and necessary documentation to justify the deductions made from my deposit. I explicitly requested a full statement of the bearing account, as well as a detailed breakdown of the costs for painting the side wall — and to date, I have received absolutely nothing. This level of disregard, lack of transparency, and poor communication is deeply concerning. It raises serious questions about how they handle clients’ funds and whether these deductions are even legitimate. Ignoring clients and withholding critical financial information is simply unacceptable. I strongly caution others to think twice before dealing with Vision Property if this is the standard of service they provide.
Helpful (0)
|Replies (1)B
BARNEY
1 reviews | Active since Oct 2025
8 Apr 2026, 14:01
I am extremely frustrated and disappointed with the unprofessional and unacceptable conduct of Vision Property regarding my deposit refund
I am extremely frustrated and disappointed with the unprofessional and unacceptable conduct of Vision Property regarding my deposit refund. Despite repeated requests, they have completely failed to provide basic and necessary documentation to justify the deductions made from my deposit. I explicitly requested a full statement of the bearing account, as well as a detailed breakdown of the costs for painting the side wall — and to date, I have received absolutely nothing. This level of disregard, lack of transparency, and poor communication is deeply concerning. It raises serious questions about how they handle clients’ funds and whether these deductions are even legitimate. Ignoring clients and withholding critical financial information is simply unacceptable. I strongly caution others to think twice before dealing with Vision Property if this is the standard of service they provide.
0
Replies (1)BM
Barney M
1 reviews | Active since May 2025
30 Mar 2026, 13:08
LEILAS LANE RENTAL DEPOSIT DISPUTE
I am extremely frustrated and disappointed with the unprofessional and unacceptable conduct of Vision Property regarding my deposit refund. Despite repeated requests, they have completely failed to provide basic and necessary documentation to justify the deductions made from my deposit. I explicitly requested a full statement of the bearing account, as well as a detailed breakdown of the costs for painting the side wall — and to date, I have received absolutely nothing. This level of disregard, lack of transparency, and poor communication is deeply concerning. It raises serious questions about how they handle clients’ funds and whether these deductions are even legitimate. Ignoring clients and withholding critical financial information is simply unacceptable. I strongly caution others to think twice before dealing with Vision Property if this is the standard of service they provide.
Helpful (0)
|Replies (4)BM
Barney M
1 reviews | Active since May 2025
30 Mar 2026, 13:08
LEILAS LANE RENTAL DEPOSIT DISPUTE
I am extremely frustrated and disappointed with the unprofessional and unacceptable conduct of Vision Property regarding my deposit refund. Despite repeated requests, they have completely failed to provide basic and necessary documentation to justify the deductions made from my deposit. I explicitly requested a full statement of the bearing account, as well as a detailed breakdown of the costs for painting the side wall — and to date, I have received absolutely nothing. This level of disregard, lack of transparency, and poor communication is deeply concerning. It raises serious questions about how they handle clients’ funds and whether these deductions are even legitimate. Ignoring clients and withholding critical financial information is simply unacceptable. I strongly caution others to think twice before dealing with Vision Property if this is the standard of service they provide.
0
Replies (4)FF
Fulu F
1 reviews | Active since Mar 2026
24 Mar 2026, 21:10
Excellent service
We would like to thank Lindy Kutoane for her excellent service. During our stay at Lavelle Valencia, she was always responsive whenever we needed assistance. She was a very professional agent, helpful, and reliable throughout. Thank you so much for your outstanding support we truly appreciate it.Thank you vision properties for excellent service.
Helpful (0)
|Replies (1)FF
Fulu F
1 reviews | Active since Mar 2026
24 Mar 2026, 21:10
Excellent service
We would like to thank Lindy Kutoane for her excellent service. During our stay at Lavelle Valencia, she was always responsive whenever we needed assistance. She was a very professional agent, helpful, and reliable throughout. Thank you so much for your outstanding support we truly appreciate it.Thank you vision properties for excellent service.
0
Replies (1)NM
Nosipho M
1 reviews | Active since Jul 2018
24 Feb 2026, 15:06
Poor Customer Service
I have never experience such a disgusting customer service as I have with Vision starting from a junior staff members to their manager Called Loodewyk Hattingh. These people struggle to provide a simple feedback regarding a No Claim letter required by Outsurance . This query/matter has been going on since early January 2026 until now. They do not update you or provide any feedback regarding my matter unless you send them an email.
Helpful (0)
|Replies (2)NM
Nosipho M
1 reviews | Active since Jul 2018
24 Feb 2026, 15:06
Poor Customer Service
I have never experience such a disgusting customer service as I have with Vision starting from a junior staff members to their manager Called Loodewyk Hattingh. These people struggle to provide a simple feedback regarding a No Claim letter required by Outsurance . This query/matter has been going on since early January 2026 until now. They do not update you or provide any feedback regarding my matter unless you send them an email.
0
Replies (2)CS
CLARISSA S
1 reviews | Active since Feb 2013
11 Dec 2025, 09:12
Worst Property Management Company to deal with
The worst Property management company. The state of San More in Moreleta Park, Pretoria East is disgusting. The swimming pool has drained out and the water is filthy and green. No one answers your calls or responds to emails. Yet every month, they faithfully send out levy invoices to pay on time and notices of any late payments. We do not know who the trustees are, it's a state secret. We are not allowed to create a community whatsapp group by owners. Can someone help us get rid of this agent???
Helpful (0)
|Replies (3)CS
CLARISSA S
1 reviews | Active since Feb 2013
11 Dec 2025, 09:12
Worst Property Management Company to deal with
The worst Property management company. The state of San More in Moreleta Park, Pretoria East is disgusting. The swimming pool has drained out and the water is filthy and green. No one answers your calls or responds to emails. Yet every month, they faithfully send out levy invoices to pay on time and notices of any late payments. We do not know who the trustees are, it's a state secret. We are not allowed to create a community whatsapp group by owners. Can someone help us get rid of this agent???
0
Replies (3)XK
Xolani K
1 reviews | Active since Dec 2022
27 Nov 2025, 18:13
Water cut
Our recent experience with Vision Properties has been deeply disappointing. During a prolonged water cut for nonpayment by the body corporate to the municipality, there has been a complete lack of urgency in addressing the issue. Residents are left without clear timelines or updates, and communication is virtually nonexistent. This is unacceptable for an organisation tasked with managing essential services. Basic expectations such as timely updates, transparency, and proactive problem-solving have not been met. The silence and inaction cause unnecessary stress and inconvenience for all residents. We expect better accountability and responsiveness.
Helpful (0)
|Replies (1)XK
Xolani K
1 reviews | Active since Dec 2022
27 Nov 2025, 18:13
Water cut
Our recent experience with Vision Properties has been deeply disappointing. During a prolonged water cut for nonpayment by the body corporate to the municipality, there has been a complete lack of urgency in addressing the issue. Residents are left without clear timelines or updates, and communication is virtually nonexistent. This is unacceptable for an organisation tasked with managing essential services. Basic expectations such as timely updates, transparency, and proactive problem-solving have not been met. The silence and inaction cause unnecessary stress and inconvenience for all residents. We expect better accountability and responsiveness.
0
Replies (1)DH
DM
Dr M
1 reviews | Active since Jan 2025
25 Nov 2025, 17:11
Maintenance issues
Since I moved into Delta Valencia, all my requests for items which needed attention were attended to promptly, with professional workmanship and consideration to my privacy. Big up you guys, you go the extra mile. Am staying put!
Helpful (0)
|Replies (1)DM
Dr M
1 reviews | Active since Jan 2025
25 Nov 2025, 17:11
Maintenance issues
Since I moved into Delta Valencia, all my requests for items which needed attention were attended to promptly, with professional workmanship and consideration to my privacy. Big up you guys, you go the extra mile. Am staying put!
0
Replies (1)