NM
Nosipho M
Active since Jul 2018
19
Reviews
0
Industries
Reviews
19 reviews5 months ago
Poor Customer Service combined with Incompetency
The service is extremely poor . About 4 people in the contact centre are unable to trace whether the payment is done on the phone taken from PEP. I gave them all reference and ID numbers at my disposal and they still cannot assist . This payment of the phone was made on 12 Feb 2026 and they are harassing my aunt seeking a payment that’s already been done .3 replies
15 months ago
EXTREMELY FRUSTRATED WITH RAIN LIES AND LIES OVER AND OVER AGAIN
EXTREMELY FRUSTRATED WITH RAIN LIES AND LIES OVER AND OVER AGAIN. CAN SOMEONE ADVISE ME WHEN WILL I RECEIVE MY REFUND THAT I REQUESTED SINCE EARLY MAY ON SUBSCRIPTION CANCELLED END APRIL. ALL I GET IS A RESPONSE THAT LIES TO SAY THEY WILL CALL AND THAT NEVER HAPPENS AND I CAN'T EVEN REMOVE MY BANK DETAILS FROM THEIR APP FOR THE TO STOP DEDUCTING MY HARD-EARNED MONEY.6 replies
15 months ago
********* Business Conduct and Zero Customer Service of Rain
I cancelled my contract with Rain in April 2025, and I have since even returned their Router, yet they deducted my R569 on 02 May 2025 and **** that they will call me. Can they please process my refund asap. When I wrote this review earlier on 5 May 2025 , I was told someone will call me , to date that has not happened2 replies
16 months ago
A super thrilled client with an amazing service received
OUTsurance has gone above and beyond going extra mile when they assisted me on Wednesday , 15/04/25 particularly Thami Nsibande. I was on the verge to change into another insurance due to financial pressures . Not only was Thamie helpful , but she’s also knowledgeable and passionate about her job . She managed to retain me back and reduced my premium to acceptable level. I addition to this , Thamie also managed to refund the premium I had paid to that prospective insurance I was moving to . Saying I’m excited about this experience is an understatement. I’m super super pleased and feel well taken care of by OUTsurance . Thanks Thamie! Well done ntombi 🙏1 reply
Review Distribution
5 Star
2 (10.5%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
17 (89.5%)