Vision Properties
1.1|62 reviews
CS
CLARISSA S
1 reviews | Active since Member
11 Dec 2025, 07:12
Worst Property Management Company to deal with
The worst Property management company. The state of San More in Moreleta Park, Pretoria East is disgusting. The swimming pool has drained out and the water is filthy and green. No one answers your calls or responds to emails. Yet every month, they faithfully send out levy invoices to pay on time and notices of any late payments. We do not know who the trustees are, it's a state secret. We are not allowed to create a community whatsapp group by owners. Can someone help us get rid of this agent???
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Replies (159)Vision Properties's replyOfficial
11 Dec 2025, 10:12Dear ClarissaWe acknowledge your concerns and would like to provide the following update:At the recent adjourned AGM of the Body Corporate, the maintenance of the complex was a key discussion point. We do understand that certain maintenance items have not been attended to as urgently as owners may have expected; however, this was a primary focus at the AGM, and steps are now being taken to address these issues.Quotations are being obtained to remove tree branches leaning on roofs to prevent storm damage.
Mari Meintjes
Operations Manager
- Several dome spotlights in the complex are being repaired; a contractor is attending to the faulty lights.
- Additional lighting for the walkways between Units 43–56 is under consideration, with solar pathway lights being evaluated.
- Electric fencing has been repaired.
- Broken fixtures in the pool area have been repaired.
- Old padlocks are being replaced.
- Rotten and leaking gutters have been cleaned and repaired.
- Quotations are being obtained for the replacement of the entrance gate.
- Window putty at Unit 25 (which was almost non-existent) is being replaced.
Mari Meintjes
Operations Manager
Best regards,
Vision Properties's reply11 Dec 2025, 10:12
Official
Dear ClarissaWe acknowledge your concerns and would like to provide the following update:At the recent adjourned AGM of the Body Corporate, the maintenance of the complex was a key discussion point. We do understand that certain maintenance items have not been attended to as urgently as owners may have expected; however, this was a primary focus at the AGM, and steps are now being taken to address these issues.Quotations are being obtained to remove tree branches leaning on roofs to prevent storm damage.
Mari Meintjes
Operations Manager
- Several dome spotlights in the complex are being repaired; a contractor is attending to the faulty lights.
- Additional lighting for the walkways between Units 43–56 is under consideration, with solar pathway lights being evaluated.
- Electric fencing has been repaired.
- Broken fixtures in the pool area have been repaired.
- Old padlocks are being replaced.
- Rotten and leaking gutters have been cleaned and repaired.
- Quotations are being obtained for the replacement of the entrance gate.
- Window putty at Unit 25 (which was almost non-existent) is being replaced.
Mari Meintjes
Operations Manager
Best regards,
CS
CLARISSA S's updateReviewer Update
18 Dec 2025, 12:11Dear Mari
After your long response below, to date again, absolutely nothing has been done to the state of the swimming pool in the complex. I have once again sent multiple emails; however, the only emails we are receiving are about the increase (16% increase in one year) in levies and threats of non-payment of levies, even though the estate is in a vulgar condition.
After your long response below, to date again, absolutely nothing has been done to the state of the swimming pool in the complex. I have once again sent multiple emails; however, the only emails we are receiving are about the increase (16% increase in one year) in levies and threats of non-payment of levies, even though the estate is in a vulgar condition.
CS
CLARISSA S's update18 Dec 2025, 12:11
Reviewer Update
Dear Mari
After your long response below, to date again, absolutely nothing has been done to the state of the swimming pool in the complex. I have once again sent multiple emails; however, the only emails we are receiving are about the increase (16% increase in one year) in levies and threats of non-payment of levies, even though the estate is in a vulgar condition.
After your long response below, to date again, absolutely nothing has been done to the state of the swimming pool in the complex. I have once again sent multiple emails; however, the only emails we are receiving are about the increase (16% increase in one year) in levies and threats of non-payment of levies, even though the estate is in a vulgar condition.
Vision Properties's replyOfficial
23 Dec 2025, 06:23 Dear Clarissa,Thank you so much for reaching out.I truly understand the frustration around the pool situation, and I want to reassure you that your concerns are heard. Since our last communication, the AGM minutes were circulated to all owners to give everyone a clear view of the maintenance and planning for the year ahead.Unfortunately, the pool refurbishment has become essential, and the decision was made that the pool can only be reopened once the work has been completed. The refurbishment is scheduled for next year, and until then, no further maintenance will be done on the pool.I know this is disappointing, especially during the summer months, but the intention is to ensure the pool is restored properly and remains safe and enjoyable for everyone in the long term. A circular will be sent to all owners shortly with full details so everyone is kept informed.Please feel free to reach out anytime if you have questions or need more clarity.
Mari Meintjes
Operations Manager
Mari Meintjes
Operations Manager
Best regards,
Vision Properties's reply23 Dec 2025, 06:23
Official
Dear Clarissa,Thank you so much for reaching out.I truly understand the frustration around the pool situation, and I want to reassure you that your concerns are heard. Since our last communication, the AGM minutes were circulated to all owners to give everyone a clear view of the maintenance and planning for the year ahead.Unfortunately, the pool refurbishment has become essential, and the decision was made that the pool can only be reopened once the work has been completed. The refurbishment is scheduled for next year, and until then, no further maintenance will be done on the pool.I know this is disappointing, especially during the summer months, but the intention is to ensure the pool is restored properly and remains safe and enjoyable for everyone in the long term. A circular will be sent to all owners shortly with full details so everyone is kept informed.Please feel free to reach out anytime if you have questions or need more clarity.
Mari Meintjes
Operations Manager
Mari Meintjes
Operations Manager
Best regards,