Refund for authorised debit order

I had a very disappointing experience with Visionworks.

On 15 March 2026, money was deducted from my account without my permission. To this day, I have not received a refund. I visited the Mall of Africa branch to resolve the issue, but no accountability was taken and my concerns were not addressed.

I also tried contacting head office multiple times, but my calls were not answered. The lack of communication and poor customer service is unacceptable.

I would not recommend Visionworks based on this experience. Customers deserve transparency, accountability, and prompt resolution when it comes to financial matters.