Vision Works
Claimed Business
|2|4 Reviews (last 12 months)|This business does not respond to reviews
Vision Works
Claimed Business
|2
4 Reviews (last 12 months)
Does not respond to reviews
Review Distribution
2|4 Reviews
Sep '25 - Aug '26
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceYN
Yolisa N
1 reviews | Active since May 2011
7 Apr 2026, 09:16
EMPTY PROMISE..
I went to Vision Works at Raslouw in Centurion, last month, I went to ask for the trial lens as my lens got torn, it got torn that morning, I told the lady I will come after the 15th when I have money to do the eye test, the lady promised to order the trial lenses for me, when I called the following week the call went through to Vision Works in Jean Avenue, I told the lady there my story and she promised to check my order and call me back of which she never called, I then decided to go to Vision Works in Jean Avenue, the lady checked and said there was no order for me, she told me I will pay for the trials, I asked her why must I pay for it because they get those free from the suppliers and they are not allowed to sell, she told me at Vision Works they pay for the trial lenses, the next morning I called the branch where I went to get the trial lenses, the lady told me that she does not know as to when they will get my order, until today I have not received the call from her to tell that my trial lens is ready for collection, I then decided that I will not go to them for my eye test and therefore I will tell my family and friends as well to go to other Optometrists but not Vision Works. What forced the lady to make empty promises when she knew that she was not going to order my trial lens?
Helpful (0)
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Yolisa N
1 reviews | Active since May 2011
7 Apr 2026, 09:16
EMPTY PROMISE..
I went to Vision Works at Raslouw in Centurion, last month, I went to ask for the trial lens as my lens got torn, it got torn that morning, I told the lady I will come after the 15th when I have money to do the eye test, the lady promised to order the trial lenses for me, when I called the following week the call went through to Vision Works in Jean Avenue, I told the lady there my story and she promised to check my order and call me back of which she never called, I then decided to go to Vision Works in Jean Avenue, the lady checked and said there was no order for me, she told me I will pay for the trials, I asked her why must I pay for it because they get those free from the suppliers and they are not allowed to sell, she told me at Vision Works they pay for the trial lenses, the next morning I called the branch where I went to get the trial lenses, the lady told me that she does not know as to when they will get my order, until today I have not received the call from her to tell that my trial lens is ready for collection, I then decided that I will not go to them for my eye test and therefore I will tell my family and friends as well to go to other Optometrists but not Vision Works. What forced the lady to make empty promises when she knew that she was not going to order my trial lens?
0
Replies (0)SS
Sibusiso S
1 reviews | Active since Feb 2026
1 Apr 2026, 11:43
Refund for authorised debit order
I had a very disappointing experience with Visionworks. On 15 March 2026, money was deducted from my account without my permission. To this day, I have not received a refund. I visited the Mall of Africa branch to resolve the issue, but no accountability was taken and my concerns were not addressed. I also tried contacting head office multiple times, but my calls were not answered. The lack of communication and poor customer service is unacceptable. I would not recommend Visionworks based on this experience. Customers deserve transparency, accountability, and prompt resolution when it comes to financial matters.
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Sibusiso S
1 reviews | Active since Feb 2026
1 Apr 2026, 11:43
Refund for authorised debit order
I had a very disappointing experience with Visionworks. On 15 March 2026, money was deducted from my account without my permission. To this day, I have not received a refund. I visited the Mall of Africa branch to resolve the issue, but no accountability was taken and my concerns were not addressed. I also tried contacting head office multiple times, but my calls were not answered. The lack of communication and poor customer service is unacceptable. I would not recommend Visionworks based on this experience. Customers deserve transparency, accountability, and prompt resolution when it comes to financial matters.
0
Replies (0)JV
Jp V
1 reviews | Active since Dec 2018
15 Mar 2026, 09:13
Vision Works Nigel- Angelo Mall
I am writing to formally lodge a complaint regarding the extremely poor service I have received from your branch over the past nine weeks. What should have been a simple and straightforward process of receiving my spectacles has turned into an exhausting, frustrating, and completely unacceptable experience. Despite having paid in full, I am still waiting for my glasses after almost nine weeks. The only “updates” I receive are excuses — including being told that the people responsible are “in Dubai” and therefore nothing can be done. At no point has anyone taken accountability, offered a proper explanation, or even apologised for the delay. In addition to the delay, the behaviour of your staff has been consistently unprofessional. The lady behind the counter has shown no interest in assisting clients. Her attitude makes it feel as though customers are an irritation rather than a priority. I have had to follow up repeatedly, and every time I am met with indifference and no real effort to resolve the issue. What shocked me most was the complete disregard for the clients in the store. On my last visit, Vodacom staff from next door walked in, and instead of assisting the customers who had been waiting, the ladies behind the counter immediately prioritised chatting with them. I stood there, along with a shop full of clients, listening for almost 15 minutes while Vision Works staff and Vodacom staff discussed how they were going to pay for their Uber rides home. This was done loudly, casually, and with zero concern for the customers waiting to be helped. This level of service is unacceptable for any business, especially one dealing with healthcare-related products. Clients should not be treated as an afterthought while staff engage in personal conversations and social visits. I expect the following immediately: - A clear and honest update on the status of my spectacles - A firm completion date - An apology for the delay and the unprofessional conduct - Accountability from the staff involved If this matter is not resolved promptly, I will have no choice but to escalate it further. I trust that you will treat this complaint with the seriousness it deserves.
Helpful (0)
|Replies (0)JV
Jp V
1 reviews | Active since Dec 2018
15 Mar 2026, 09:13
Vision Works Nigel- Angelo Mall
I am writing to formally lodge a complaint regarding the extremely poor service I have received from your branch over the past nine weeks. What should have been a simple and straightforward process of receiving my spectacles has turned into an exhausting, frustrating, and completely unacceptable experience. Despite having paid in full, I am still waiting for my glasses after almost nine weeks. The only “updates” I receive are excuses — including being told that the people responsible are “in Dubai” and therefore nothing can be done. At no point has anyone taken accountability, offered a proper explanation, or even apologised for the delay. In addition to the delay, the behaviour of your staff has been consistently unprofessional. The lady behind the counter has shown no interest in assisting clients. Her attitude makes it feel as though customers are an irritation rather than a priority. I have had to follow up repeatedly, and every time I am met with indifference and no real effort to resolve the issue. What shocked me most was the complete disregard for the clients in the store. On my last visit, Vodacom staff from next door walked in, and instead of assisting the customers who had been waiting, the ladies behind the counter immediately prioritised chatting with them. I stood there, along with a shop full of clients, listening for almost 15 minutes while Vision Works staff and Vodacom staff discussed how they were going to pay for their Uber rides home. This was done loudly, casually, and with zero concern for the customers waiting to be helped. This level of service is unacceptable for any business, especially one dealing with healthcare-related products. Clients should not be treated as an afterthought while staff engage in personal conversations and social visits. I expect the following immediately: - A clear and honest update on the status of my spectacles - A firm completion date - An apology for the delay and the unprofessional conduct - Accountability from the staff involved If this matter is not resolved promptly, I will have no choice but to escalate it further. I trust that you will treat this complaint with the seriousness it deserves.
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Replies (0)mN
mathapelo N
1 reviews | Active since Jun 2012
29 Nov 2025, 13:11
Bheki Hlatswayo is always helpful, shares knowledge and very friendly
Bheki Hlatswayo is always helpful, shares knowledge and very friendly. Great service always rendered by Bheki
Helpful (0)
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mathapelo N
1 reviews | Active since Jun 2012
29 Nov 2025, 13:11
Bheki Hlatswayo is always helpful, shares knowledge and very friendly
Bheki Hlatswayo is always helpful, shares knowledge and very friendly. Great service always rendered by Bheki
0
Replies (0)