Yolisa N

Active since May 2011

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Industries

Reviews

10 reviews

4 months ago

EMPTY PROMISE..

I went to Vision Works at Raslouw in Centurion, last month, I went to ask for the trial lens as my lens got torn, it got torn that morning, I told the lady I will come after the 15th when I have money to do the eye test, the lady promised to order the trial lenses for me, when I called the following week the call went through to Vision Works in Jean Avenue, I told the lady there my story and she promised to check my order and call me back of which she never called, I then decided to go to Vision Works in Jean Avenue, the lady checked and said there was no order for me, she told me I will pay for the trials, I asked her why must I pay for it because they get those free from the suppliers and they are not allowed to sell, she told me at Vision Works they pay for the trial lenses, the next morning I called the branch where I went to get the trial lenses, the lady told me that she does not know as to when they will get my order, until today I have not received the call from her to tell that my trial lens is ready for collection, I then decided that I will not go to them for my eye test and therefore I will tell my family and friends as well to go to other Optometrists but not Vision Works. What forced the lady to make empty promises when she knew that she was not going to order my trial lens?

0 replies

SARS

5 months ago

PATHETIC SERVICE!

Good day, I have been calling SARS from 12:00 up until 15:30, I have been on hold, they decided to switch off their call centre at 15:00 while they saw that I was or there were calls who were on the line holding. Why do people go and seek work to the places where they need to help the public, then who must vote for the party that does not care for people? They went to seek for work and now that they got work, they can't assist the people who makes them to be able to bring food on the table. The service was terrible at one of their offices, one of the branches in Pretoria, they were very slow in the morning, hence I decided to leave and they carried on with their disappointing service even on the phone.

0 replies

Skynet Worldwide Express

9 months ago

PATHETIC SERVICE!!!

I ordered some items with Shein, and the parcel was supposed to have been delivered on 23/10/2025 and there was a message on the app, Skynet is saying that the driver delivered but there was no one at my placed, although there was someone the whole day on Friday. I called this morning, 27/10/2025 and I was told that the car broke last Friday and the driver was unable to deliver, but why the driver/Skynet is telling lies? and then when I checked the app this afternoon, there was a message again saying the driver came again and did not get anyone. My question is, why the driver is not calling when he doesn't get anyone at home? it's because there is nothing like that. The parcel was supposed to be delivered at Celtisdal in Centurion. What an inconvenience!

0 replies

Discovery Health

16 months ago

DISCOVERY MEDICAL AID IS SO ***********

I have never experienced the pathetic service that I experienced at Discovery, since I have been using the medical aids. I submitted the claim on 11/03/2025, I did the follow-up with them on 17/03/2025 but till today I have not heard from them, they have been sending me from pillar to post, they 1st said the ICD code on the tax invoice is invalid, the Dr sent them a tax invoice with the ICD code again and did mention should there be something that they are not sure of they must please contact her, the 2nd time they came and said the Dr should send another tax invoice with the claim number on and other things they mentioned on the email, the Dr did respond to their email on 11/04. This is now the 3rd tax invoice the Dr did. Discovery is so ***********, they enjoy debiting the premium money but come claim time they just do not want to refund, they just come up with excuses. This issue has been like playing tennis back and forth. I want my refund with immediate effect.

2 replies

Nedbank

17 months ago

Pathetic Service from Nedbank

Good day, I app**** for my account to be upgraded from Migoals to Migoals Plus, that was on 26 November 2024 and last month I complained to Mrs Govender from Nedbank in Durban, and she promised that my account will be upgraded and there are some refunds of the charges that will be reimbursed to me, I just fail to understand why the account must take 6 months to be upgraded. Nedbank, you promise your customer and you don't fulfill the promise. Why must this take so long? What a pathetic service! Regards Yolisa Matoti

0 replies

Eighty Six Public-Malibongwe Drive

17 months ago

Impressive Customer Service!

Waow...what an experience! Professionalism! Great customer service, I mean friendly staff!! The vibe was excellent, yes, I mean it!!!!! Thank you to the gentleman (mntase) that I gave my phone to, asked him to charge it for me and he did just that, I then forgot it there on Saturday evening, 01/03/2025, and I went the following day and he gave it back to me. Eighty Six Public, your staff is honest, they adhere to your strict policy, I hope you appreciate them! Thanks guys, please keep on dazzling your customers!!!!

0 replies

Dis-Chem

28 months ago

Pathetic Service

What a PATHETIC service! I called dischem Hemmingways this morning 14/04/2024 and I was promised by Siya that my medication will be delivered this afternoon, I waited and I then called dischem and I was told that my medication will be delivered tomorrow, I then asked that someone must call me and explain , Noluthando called and told me that she was instructed that my medication to be delivered tomorrow, I then demanded her to put me through to Siya and she told me that Siya has already gone home and I asked for someone in charge and she said she will put me through to Luvo, I waited but Luvo did not come to the phone instead my call got disconnected. If I was not promised the delivery, I could have gone to collect my chronic medication. THIS IS NOT ON!

0 replies

FNB (First National Bank)

56 months ago

Outstanding Customer Service - Bracken City

<div>I would like to compliment Thabang Mosea (Bracken City branch) for his outstanding service. Thabang helped me last August in Alberton branch, I was pleased with his service. On the 4th of January 2022, I had to go to activate my account and because he left footprint I had to follow him to his own branch and you know what, I do not regret by following him, he is consistent, his brilliant customer service is still there. He serves his customers with passion, respect and friendly personality. I went to the branch again on the 5th of this month and he continued helping me, sending my docs to the business bankers and following up with them. Thabang updated me with the progress all the way. He went an extra-mile trying to help me, i mean he went out of his way. On the 11th of this month I then sent the complaint to FNB as I was frustrated because I felt that the process took long and my customer wanted to make payments in my account. What I loved, was Thabang changed the complaint to the compliment, he took the ownership of the whole scenario to himself, he made sure that before he went home he calls to inform me that my account was ready to be used. Thabang is an asset to FNB and I hope FNB appreciates him too. I wish his colleagues could take a thing or two from him. Well done Thabang, thank you very much, keep on dazzling your customers with your amazing service! 👏🏽 From: Yolisa Matoti - Zingisa Services and Suppliers (PTY) LTD</div>

1 reply

Spur Steak Ranches

94 months ago

Bad Experience from Spur (Southdowns) Management

Good day, I would like to log a complaint about the management staff working at Spur in Southdowns. I went there to look for a December holiday for my son who is 16 years of age, i first met with Thobile who lied and promised to speak to her manager and call me back, she never called, i then went beginning of last week and i met Vincent who then told me that i should be rest assured that my son is employed, Vincent told me that because my son is 16 years old he will give him another job as he cannot be the waitor because he will not be able to sell liquor, i was happy and thanked him, Vincent told me that he wants to see my son last Saturday the 3rd of November 2018 and i agreed, he told me that he should be there between 12 and 1 o'clock. My son stays with his grandmother in Alberton and comes to his parents over the weekends but on this particular one he was not going to visit us as he was starting his exams yesterday, he came to us because he had an appointment with Vincent. Emihle, my son's name, he went to see Vincent at 12 o'clock and was told that Vincent's shift is at 2pm, he went back home, i then took him to see Vincent but i remained in the car, he went in and Vincent pretended not to be knowing about the appointment and referred Emihle to Thobile and Thobile treated my son like a piece of ....., she was not interested, she was not willing to help, she finally listened what was the boy there forand she told him that he is young. 1. Does it mean the Spur management does not know the new labour law of the children starting working at 16 years of age? 2. What is Vincent thinking about the money that the child has spent to come all the way from Alberton coming to Centurion to see him and what about the child's time? 3. What does Vincent thinks about this child, i mean we are talking about emotions here, does it mean he does not care because this is not his child nor his little brother? 4. What impression did he give to my child about seeking for employment, is that positive? 5. I am dissappointed in Thobile being a woman not having humanity, i thought at least she would at least listen to the child, maybe she does not have a child. Vincent did not see the necessity of apologising about the whole thing, disappointing both Emihle and me. This shows how incompetent management staff from Southdowns is. I was one of their loyal customers but as from last Saturday, i will not go to any Spur restuarants and i will tell my family and friends about the experience and not to buy from Spur again. Regards Yoli Matoti

0 replies

Telkom

119 months ago

Telkom data

<p>Good day,</p> <p>I have got a complaint about Telkom. I use their data for my laptop and i load data to this number: ********** . I bought data on the 18th of this month, i used it on that day and 19th and i do not use it for the whole day, the maximum hours is 2hours. Yesterday afternoon when i wanted to use the data, i was unable to because i ran out of data. Telkom is reaping me off because they did</p>

2 replies

Review Distribution

5 Star

2 (20%)

4 Star

0 (0%)

3 Star

0 (0%)

2 Star

0 (0%)

1 Star

8 (80%)

Yolisa N

Reviews

EMPTY PROMISE..

PATHETIC SERVICE!

PATHETIC SERVICE!!!

DISCOVERY MEDICAL AID IS SO ***********

Pathetic Service from Nedbank

Impressive Customer Service!

Pathetic Service

Outstanding Customer Service - Bracken City

Bad Experience from Spur (Southdowns) Management

Telkom data

Review Distribution

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