JV
Jp V
Active since Dec 2018
7
Reviews
0
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Reviews
7 reviews1 month ago
Vision Works Nigel- Angelo Mall
I am writing to formally lodge a complaint regarding the extremely poor service I have received from your branch over the past nine weeks. What should have been a simple and straightforward process of receiving my spectacles has turned into an exhausting, frustrating, and completely unacceptable experience. Despite having paid in full, I am still waiting for my glasses after almost nine weeks. The only “updates” I receive are excuses — including being told that the people responsible are “in Dubai” and therefore nothing can be done. At no point has anyone taken accountability, offered a proper explanation, or even apologised for the delay. In addition to the delay, the behaviour of your staff has been consistently unprofessional. The lady behind the counter has shown no interest in assisting clients. Her attitude makes it feel as though customers are an irritation rather than a priority. I have had to follow up repeatedly, and every time I am met with indifference and no real effort to resolve the issue. What shocked me most was the complete disregard for the clients in the store. On my last visit, Vodacom staff from next door walked in, and instead of assisting the customers who had been waiting, the ladies behind the counter immediately prioritised chatting with them. I stood there, along with a shop full of clients, listening for almost 15 minutes while Vision Works staff and Vodacom staff discussed how they were going to pay for their Uber rides home. This was done loudly, casually, and with zero concern for the customers waiting to be helped. This level of service is unacceptable for any business, especially one dealing with healthcare-related products. Clients should not be treated as an afterthought while staff engage in personal conversations and social visits. I expect the following immediately: - A clear and honest update on the status of my spectacles - A firm completion date - An apology for the delay and the unprofessional conduct - Accountability from the staff involved If this matter is not resolved promptly, I will have no choice but to escalate it further. I trust that you will treat this complaint with the seriousness it deserves.
0 replies
2 months ago
Inaccurate Business Hours Wasted My Time and Fuel
I recently traveled quite a distance to visit Cash Crusaders in Nigel, relying on the business hours they advertised online. To my frustration, the store was closed despite the listed hours indicating it would be open. This was not just an inconvenience it was a complete waste of time, fuel, and money. I strongly urge Cash Crusaders Nigel to update their business hours accurately and ensure that customers are not misled in the future. This is simply unacceptable service.
0 replies
4 months ago
Unacceptable Service and Misrepresentation by Afrihost
To Whom It May Concern, I am writing to express my absolute dissatisfaction with Afrihost and the appalling experience I have endured. Your company has demonstrated dishonesty, negligence, and a complete lack of accountability. I signed up for fibre on 26 November 2025, and to date, the installation has not been completed. Despite repeated follow-ups, Afrihost has **** about progress, shifted blame entirely to Openserve, and failed to provide any concrete resolution. Meanwhile, Afrihost continues to bill me for a service that does not exist, which is nothing short of theft. Your customer service responses are scripted and dismissive, showing that Afrihost does not care about its clients. This behaviour is unacceptable for any service provider. I demand: Immediate installation confirmation with a fixed date. Full refund for any charges billed for a non-existent service. Written apology acknowledging the failure and misrepresentation. If Afrihost fails to resolve this within 1 day, I will escalate this matter to ICASA, consumer protection authorities, and public platforms such as HelloPeter and social media to expose these ********* practices. Your company’s reputation is on the line. I expect urgent action. Regards,
0 replies
4 months ago
Fibre Installation Delay Since 26 November – Afrihost Blaming Openserve
I placed an order for fibre installation on 26 November 2025, and to date, the installation has not been completed. My experience has been extremely frustrating: Order Details: Timeline: Ordered on 26 November, still waiting with no confirmed installation date. Attempts Made: Multiple calls, emails, and tickets with Afrihost – no resolution. Impact: I work from home and have incurred additional costs for mobile data due to this delay. Afrihost continues to blame Openserve, claiming they are responsible for the delay. However, as the end-user, I have no resolution and no accountability from either party. This is unacceptable.
0 replies
4 months ago
Unacceptable Service, NO COMMUNICATION!!
Unacceptable Service, NO COMMUNICATION!! Dear Afrihost Client Services, I hope this message finds you well. I am writing to express my dissatisfaction with the service I have received as a new client. Despite my eager anticipation, my fibre line has not been installed yet, and to make matters worse, I have not even received a phone call regarding the status of the installation. This level of service is simply unacceptable, especially for a new client who was hoping for a smooth and efficient transition. To be honest, I am beginning to regret my decision to switch to Afrihost. The service I have experienced so far has been absolutely horrible, and I am seriously considering returning to Telkom. It is unfair to expect me to pay for a service that I have not received. I urge you to rectify this situation promptly and ensure that my fibre line is installed without any further delay. I look forward to your immediate response and resolution of this matter.
106 replies
10 months ago
8 Years on Debt review
Dear Debt Rescue Team, I am writing to urgently request your assistance regarding my wife, who has been under debt review for the past eight years. My wife has sent numerous emails to Debt Rescue requesting a final settlement proposal with her creditors, but she has unfortunately not received any response. This lack of communication is causing significant distress, and we are eager to bring this matter to a close. Could you please provide an immediate update on the status of her debt review and, more importantly, facilitate a final settlement plan with her creditors as soon as possible? We would greatly appreciate it if you could assign this matter to a dedicated consultant who can ensure prompt communication and resolution. Please let us know what further information or steps are required from our side to expedite this process. Thank you for your urgent attention to this matter. Sincerely
224 replies
89 months ago
SUPER BAD SERVICE
I have an email confirmation from teljoy- Tebogo confirming that they would not debit my account on the 15th but only on the 27th, Guess what the debit order went off today. Teljoy i am a new client with but after confirmation from your staff and company you dont keep to your word!!
735 replies
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5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (14.285714285714286%)
1 Star
6 (85.71428571428571%)