Vital Security TRIPLE debits and then refuses to communicate back

I sent Vital Security this email on the 4th of February 2021 to helen@vital-security.co.za:

I joined Vital Security in November 2020 I paid R1062 for the installation fees on the 18th of November 2020 (please see attached proof of payment). Yet I was debited again TWICE on the 15th of January for the same amount. On the 15th of December I was also billed R297.00+R399.00 I urgently request a COMPLETE statement of my account so that I can do my own recon because evidently your accounts department is useless and incompetent. Please also send me Mr Casper Pretorius' direct email so that I may contact him directly regarding your incompetence and unwillingness to work. On the 3rd of February 2021 my alarm went off at 22:37. I asked them to send someone out as I was home alone and I am still waiting!!! I also receive no feedback when you are dispatched to my house. I can't even say I'm disappointed by your services because I am not receiving any. I currently await your speedy response

It is now the 12th of February and I have received no response. This company is stealing money.

They do not answer the phone when I phone them.