DV
Denise V
Active since Oct 2018
16
Reviews
0
Industries
Reviews
16 reviews27 months ago
Shaun Essop does it again!
I am a tutor making use of Impaq products. I had problems with Gr 12 Eng HL poetry books falling apart. The Gr 12 Physical Science books also had pages that didnt print. I emailed my TRA, Shaun Essop🫶🏻, on Wednesday of last week. I sent him photos and a video of the poetry book falling apart. Shaun issued a Special Stock Request. Both learners received their new books today. Thank you Shaun!
58 replies
30 months ago
Non-existant customer service. No one has answers.
I ordered a parcel from another company (Sender). The company uses courierit to deliver said parcel to my work address (receiver) Yesterday morning, I got an SMS that my parcel would be delivered that day. Okay cool. The whole day comes and goes. We near 5pm and I phone CourierIt to find out where my parcel is and when I should expect delivery. The person answering the phone at CourierIt informed me that there are only 2 couriers for my area and that I could expect the delivery until 8pm. This person did not phone the courier or provide any help other than an estimated guess (It was close to closing time, so I guess this is the type of customer service you get) I wait at my place of work until 9pm and then I leave. This morning I receive another SMS stating that my parcel would be delivered today. Okay cool. Evidently the courier didn't deliver it yesterday, I'm pretty miffed that I had to be at work until 9pm (which could have been prohibited if actual customer service was provided the previous day), but cool - delivery today. At opening of business hours I get a phonecall from the SENDER saying that courierit tried to deliver my parcel yesterday, but that I wasn't available. WHAT? I informed sender I was at delivery address from 07:00-21:00. I proceed to phone CourierIt, again, which, again, could have been avoided if proper customer service was given the previous day. Same lady answers and starts with estimating why this happened instead of finding out what's going on and giving concrete answers. I ask to phone courier, she puts me through to someone who phones the couriers (with attitude after I told her that she could have handled this yesterday instead of blatantly lying to the sender), I speak to this new person, she phones the courier, I get an estimated time of delivery. Easy as that. Would have been nice if it could have happened the FIRST time I called, then I would not have waster FOUR HOURS of my life, and they would not have had to lie to the sender. I ask to speak to manager to complain about them telling the sender I wasn't available, when I 100% was. Chantel. She doesn't even let me finish speaking and interrupts me. I ask her not to speak over me but she continues. As I also continue speaking (I was speaking first, it is common decency and respect to wait for me to finish before you respond) she hangs up the phone in my ear. A few minutes later she phones me back, and continues without apologizing for the manner in which she spoke over me and hung up on me. People who don't want to do the work and actually HELP, should not be employed in customer service. Yes, everyone makes mistakes. But when confronted about them, the least you could do is apologize for trying to shift the blame onto the receiver. DO NOT RECOMMEND.
0 replies
31 months ago
Excellent Tutor Support Received!
Shaun Essop is the coolest TRA out there! There is nothing this man cannot help you with! If you need help with ANYTHING, contact him on tutorsupport@impaq.co.za!
131 replies
63 months ago
Vital Security TRIPLE debits and then refuses to communicate back
I sent Vital Security this email on the 4th of February 2021 to helen@vital-security.co.za: I joined Vital Security in November 2020 I paid R1062 for the installation fees on the 18th of November 2020 (please see attached proof of payment). Yet I was debited again TWICE on the 15th of January for the same amount. On the 15th of December I was also billed R297.00+R399.00 I urgently request a COMPLETE statement of my account so that I can do my own recon because evidently your accounts department is useless and incompetent. Please also send me Mr Casper Pretorius' direct email so that I may contact him directly regarding your incompetence and unwillingness to work. On the 3rd of February 2021 my alarm went off at 22:37. I asked them to send someone out as I was home alone and I am still waiting!!! I also receive no feedback when you are dispatched to my house. I can't even say I'm disappointed by your services because I am not receiving any. I currently await your speedy response It is now the 12th of February and I have received no response. This company is stealing money. They do not answer the phone when I phone them.
0 replies
65 months ago
DONE with Discovery Insure
Most awful service I have ever received. I had hail damage on my car. Discovery sent me to a bad panelbeater. My car has been back 3 times and there are still bumps left. Discovery promised to send out an assessor this Monday but its Thursday and I haven't heard anything. No-one phones me back either. I will be moving ALL my policies: Medical aid, car insurance, home insurance, life insurance, business insurance etc in January 2021. This company doesn't care about you or helping you at all
56 replies
66 months ago
Discovery Insure will send you to the most incompetent panelbeaters
I have, unfortunately, had to claim twice for my vehicle in the past year. The first time I claimed I was in a small fender bender and my back bumper was damaged. My insurance, Discovery Insure, sent me to G&J Autobody to have it repaired. I waited more than a month for the parts on my vehicle to arrive. Eventually, my car was booked in and repairs commenced. They took 10 working days to replace a bumper. When I received my car back, My front bumper and my rear bumper's color didn't match and my reverse sensors were not placed like they were. I contacted G&J regarding this and one of their employees, Theo, was very rude to me and told me I can go do research and that bumpers never exactly match the car because bumpers are plastic and cars are metal. Little did he listen, or give me chance to say that I am unhappy that the back bumper doesn't color match the front bumper. I was contacted by Charl who promised to look into it for me, but the cellphone number he gave me wasn't answered nor was I phoned back. My problem was not solved. I contacted discovery insure with my complaint but they have done nothing about it. I could not get a rental car either even though I PAY FOR IT MONTLY because the claims consultants are impossible to reach. The second time I had a run in with G&J Autobody was recently. My car had hail damage from a recent storm. Discovery Insure again sent me to G&J Autobody. My car was taken to G&J Autobody where it remained for 15 working days. After 10 working days I contacted them as they said it would only take 10 working days. I received no updates from them. I was informed when I phoned them that there had to be extra work done on the vehicle and that they had to wait for more parts. I was unhappy and asked why I was not informed. I was told that these situations are handled by the insurance and that IT HAD NOTHING TO DO WITH ME. I am unhappy about this, because at the end of the day it is MY property and the Access to Information Act 2/2000 grants me access to all information pertaining to me. The extra time they took without communicating with me meant that my Car rental expired and that I was left without transport for a few days. Eventually though, after fights, my car was ready. I asked my husband to go pick up my car as I was working. Upon seeing the vehicle, he noticed quite a few dents left by the hail that wasn't fixed. The strips on the roof of my car were also damaged but was not replaced. They fixed this and my husband brought my car home. After I inspected it, I noticed three more dents that have not been fixed. I contacted them to repair it and their answer is that I should bring my car in so they can take a look at it. I have a job, I work from 7:00-20:00. I do not have time to take my car in. I feel that it is their mistake and they should organize a driver to pick up the car and finish the jobs they have already been paid for. Their secretary/receptionist keeps saying she will get back to me regarding this and hasn't. I have tried to contact discovery insure regarding this but I am only placed on hold until the line dies
56 replies
66 months ago
Pathetic service and rude employees
I have, unfortunately, had contact twice this year with this awful business. The first time I had contact with them was when I was in a small fender bender and my back bumper was damaged. My insurance, Discovery Insure, sent me to G&J Autobody to have it repaired. I waited more than a month for the parts on my vehicle to arrive. Eventually, my car was booked in and repairs commenced. They took 10 working days to replace a bumper. When I received my car back, My front bumper and my rear bumper's color didn't match and my reverse sensors were not placed like they were. I contacted G&J regarding this and one of their employees, Theo, was very rude to me and told me I can go do research and that bumpers never exactly match the car because bumpers are plastic and cars are metal. Little did he listen, or give me chance to say that I am unhappy that the back bumper doesn't color match the front bumper. I was contacted by Charl who promised to look into it for me, but the cellphone number he gave me wasn't answered nor was I phoned back. My problem was not solved. The second time I had a run in with G&J Autobody was recently. My car had hail damage from a recent storm. My car was taken to G&J Autobody where it remained for 15 working days. After 10 working days I contacted them as they said it would only take 10 working days. I received no updates from them. I was informed when I phoned them that there had to be extra work done on the vehicle and that they had to wait for more parts. I was unhappy and asked why I was not informed. I was told that these situations are handled by the insurance and that IT HAD NOTHING TO DO WITH ME. I am unhappy about this, because at the end of the day it is MY property and the Access to Information Act 2/2000 grants me access to all information pertaining to me. The extra time they took without communicating with me meant that my Car rental expired and that I was left without transport for a few days. Eventually though, after fights, my car was ready. I asked my husband to go pick up my car as I was working. Upon seeing the vehicle, he noticed quite a few dents left by the hail that wasn't fixed. The strips on the roof of my car were also damaged but was not replaced. They fixed this and my husband brought my car home. After I inspected it, I noticed three more dents that have not been fixed. I contacted them to repair it and their answer is that I should bring my car in so they can take a look at it. I have a job, I work from 7:00-20:00. I do not have time to take my car in. I feel that it is their mistake and they should organize a driver to pick up the car and finish the jobs they have already been paid for. Their secretary/receptionist keeps saying she will get back to me regarding this and hasn't. Stay away from this business.
56 replies
69 months ago
Poor Service from Discovery Insure and Samsung Repair Centre
I have my phone insured with Discovery Insure as a portable possession. I dropped my phone on the 22nd of June and thus claimed the cracked screen from the insurance. My first problem is that they have told me I have a R500 excess even though I asked them to keep all my excesses zero. I have asked them to look into why my excess is what it is but I receive no feedback. Secondly; Today is the 18th of August and my screen hasn't been repaired. I have phoned Discovery Insure and Samsung repair center multiple times for an update but no one has answers. I was contacted by Samsung Repair Center. Chantelle Cloete did ask me for pictures of the screen and for my phone's IMEI number. She also told me that my phone will be picked up the morning and be returned, repaired the same afternoon. She did ask me where they need to pick up the phone but nothing has come of it. I have contacted both Chantelle telephonically (line busy) and via email but no one can give me feedback on what is going on. I have contacted Discovery Insure multiple times but all they tell me is they will follow up with Chantelle and nothing happens. I am an unhappy customer. My phone was working perfectly with the cracked screen but since the waiting period is so long Ink has started spreading under the crack and the top 25% of the screen has become nonreactive. If the phone was fixed timeously this could have been avoided.
159 replies
79 months ago
Horrible Customer Service
I ordered a Personalised wallet to be delivered the 8th of October. On the 8th of October the very rude delivery driver phoned me and yelled at me that he can't find my house. I gave him my address again. He yelled at me that he is in JHB. We weren't even in the same province. I sent an email to Netflorist, explaining this and Rose apologizes and promised to follow up... but she didn't. I phoned Netflorist and spoke to Zenobia, who promised to follow up and get back to me... but she didn't. Al they do is apologize and offer you R50 gift vouchers, but no one actually solves the problem. The gift was delivered 6 days late, at 7pm. Netflorist has ruined a birthday. Now Rose is emailing me saying the dispute is resolved. But when the dispute was active she couldn't even pick up the phone and update me. Netflorist sucks. I will never make use of them again nor recommend them to anyone. They can shove the R50 giftvoucher where the sun doesn't shine. R50 doesn't make up for the late R600+ birthday present that they messed up.
0 replies
86 months ago
Sportsmans Warehouse Online Store is absolutely Useless
I placed an order for a Garmin Forerunner 30 GPS Running watch, in Purple ,on the 5th of March 2019. Online it was advertised as STOCK AVAILABLE. I phoned the ********** number on the 6th of March to ask how long it will take for my Watch to arrive and they told me 3-5 days. I have this call recorded. On Friday, the 8th of March 2019, the call center phoned me and told me they do not have stock, even though it is advertised online. I told them that I do not want a refund - I want the watch I paid for and which was advertised and suddenly they found stock in some obscure shop somewhere but the delivery is going to take longer. Today, the 12th of March 2019, I phoned them again to ask for progress on my order, and the call center clerk told me that they do not have stock and that I will be refunded. I ALREADY HAD THIS CONVERSATION. I insisted on speaking to the person in charge of finding stock (which was a mission in itself, because this lady would not put me through) and she said she has sorted it out but there is no time estimate as of yet. Probably Friday 15 March or Monday 18 March. Does no-one in this company communicate with each other? Products should be marked as OUT OF STOCK when there is no stock available. And I still pay full price with delivery even though they do not keep their end of the terms and conditions.
0 replies
Review Distribution
5 Star
2 (12.5%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
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1 Star
14 (87.5%)