NEGLEGTANCE VITALIO AND ABSA ***** CREDIT CARD

On the 1st of November 2024 I ordered ONE pair of hearing aids online at Vitalio that were on a special. The correct order was authorised by me via ABSA app, but to my shock another UNAUTHORISED amount went of from my credit card. I immediately blocked my credit card and reported it to ABSA credit card ***** section as well as Vitalio. Vitalio at that stage said that they would investigate the matter but that I need to request ABSA to reverse the unauthorized transaction. After many e-mails to ABSA as well as Vitalio I requested them to cancel the whole transaction and to reverse the full amount of R5 452.49 as I no longer want the order as I did not receive any. )Order #8018) I went to the SAPS to do an affidavit and also submitted it to both ABSA and Vitalio. I need this to be resolved within ONE week from today as it is *****. After I collected my new credit card at ABSA, someone pretending that he is from ABSA, called me FIVE MINUTES after I have received my new Credit card. He had al my info of my old credit card as well as my new credit card, requesting me to confirm the ccv number on my new credit card which I repeatedly said that I will not do it. I went directly back to Waverley ABSA bank, requesting to see the lady who was assisting me but she was out of lunch. This is definitely an inside job at ABSA as this is not the first time that ***** is done on my credit card. I demand that my money to the amount of R5 452.49