Pathetic customer service by the owner himself. Bad attitude!!

Went to vivians this morning. Put in a new tyre in the front, balanced both the front wheels and did alignment. Took the car for a test drive and went all the way to verulam, made a u-turn and went all the way back to Phoenix because the car was not right it had a vibration on the steering. Drove all the way back and politely asked that they recheck the work because the car is not right. Point blank to my face the owner refused and said he won't be able to do that, his machines are "bulletproof". Clearly your machines are not that bulletproof if my car is still not right. They live by the mission statement "get it right the first time", this is bull**** because my car was not right the first time, neither did they have the decency to check the car again. It was good to take my money but not provide me proper customer service. Clearly the consumer protection act does not mean anything to you. The staff were very friendly and helpful, but because of the owner and the kind of business he does I Will never recommend this place to anyone else!!a very dissatisfied client