LG
Llewellyn G
Active since Feb 2017
8
Reviews
0
Industries
Reviews
8 reviews10 months ago
I spoke to Mxolisi Ndamase about an incorrect address reflecting on my policy documents
I spoke to Mxolisi Ndamase about an incorrect address reflecting on my policy documents. The gentleman was very well clued up and already knew what the problem was. He provided reassurance, knew how to fix it, and even called me back when the call dropped. A true master of his class. Keep up the good work, if I ever opened a call centre, I’d hire you to be the manager!
53 replies
78 months ago
Pathetic customer service and support
Their customer service and app and app support is pathetic! I have 2 unresolved issues from weeks ago wherby they advertised a buy one get one free promotion. On both occasions I placed the order and only received one meal, and they are blaming me and saying I placed the incorrect order. Yet their system did not pull it through correctly. Screen shots were provided. I placed another order with kfc after, I did not receive the correct order. I received short meals. Now I see they are 2 transactions for the 29/11/2019, the one was for the purchase that I'm aware off. The second transaction of R56.50 I have no record off. That is an unauthorized transaction which is now taking me days to sort out because they are so dumb that they keep saying its sorted out but no one can tell me what it's for! Their customer service is pathetic, too fast to close and resolve a case when it hasn't been. There is no number to contact them on and speak to a human being, I have requested a call back from their social media team. No one has called me back. I even stated that I wanted to raise a formal complaint, that was just ignored. Never in my life have I been so disgusted with such pathetic customer service!
0 replies
81 months ago
FNB cannot protect your money!!!
FNB sucks!! Been having issues with them since July. All I wanted is a transaction reversed and I've been sent from pillar to post!! No one gets back to me, call centre agents mute the calls and drop the calls! I've tried calling over 5 times and cannot get through! We pay so much for bank charges and you cannot even provide the service that we need! How do you call yourselves a bank when you cannot even protect your clients money?? Had a similar issue with nedbank and it was reversed in one go no questions asked! If this transaction is not reversed, I will be moving banks and taking this as far as it can possibly go. And I will make sure that at every chance I get, I will create awareness of what a ****ty bank you are and the experience that I've had!
105 replies
93 months ago
Debiting my account before chosen debit order date without notifying me or obtaining my consent!!
Telkom mobile put through a debit order before my selected chosen debit order date. I have selected the 25th as my desired debit order date, however telkom has debited me on the 24th when they were not enough funds available! Due to this, I have incurred extra charges from my bank of R120 which is FNB!I want this refunded to Me!! I did not consent to my account being debited on the 24th, telkom did not ask me for my consent for my account to be debited. Telkom did not notify me of this, if they had maybe just maybe i could have made some kind of provision for it!! I don't think as a consumer I am being treated fairly and that you are abiding by the consumer protection act and TCF principles. Instead of debiting me Before, let alone not notifying Me, why not debit me afterwards? It is obvious we select our chosen debit order dates for a reason. Not to be debited before what we asked for and pay extra charges because of your stupidity, greediness, and lack of customer service orientation. I have called the call centre and they have logged a case ref ********** 6. Spoke to lothando. The call centre says it's because it was a Saturday and they don't debit on a Saturday. But this is bull because I've had debit orders before on Saturday and a Sunday! I've been with you guys for over 2 years now and this is really the first. And you cannot tell me in all that time, Not a single debit order didn't go off on a Saturday. Even So, if you are debiting on any other day you need to notify me before and obtain my consent!! Not just do your own things. I would like this resolved ASAP and I want my refund!! If I am not satisfied I will contact the relevant authorities that you as a service provider need to abide by and notify them of your wrong doings and let them deal with you.
106 replies
94 months ago
Always a pleasure dealing with king price.
Spoke to Quintin Barnard this afternoon who was ever so friendly and helpful. Made my interaction with the call centre such a pleasure. Always a pleasure dealing with you king price. Quintin is a true brand ambassador and is definitely carrying your flag high. #GreatBusiness #GreatService
53 replies
98 months ago
Kulula - blatantly lying to me! Does not want to issue refund.
Kulula owes me a refund and does not want to pay me! They do not know what they are doing, they don't know their own product. And they are a bunch of liars! I took out the flight and bag cover which was an absolute waste. I was not given the opportunity to read the policy wording before paying(conveniently). To my surprise it wasn't what I expected it to be and called Chubb to cancel it. Chubb cancelled the policy with ease and said it can be refunded, I need to contact kulula for the refund. Which is only logical as kulula took the money as the debit, along with the costs of the flight. It was such a hassle getting the kulula contact centre stuff to understand that they are the ones to do the refund. After speaking to a bianca manual on the 21/02/2018 who spoke to her team leader and said she had issued the redund,it will take 6 weeks. Till date,no refund. The agent did not want to give me a reference number. Till date,no refund. I call the centre now who tells me that there is nothing on system, nothing has been logged and asks me for a reference number? I thought you guys don't give reference numbers? Anyway they still trying to refer me back to chubb. Spoke to a consultant by the name of Lisa Shosha, who blatantly lied to me saying Bianca is not at work, when I asked to speak to Bianca's manager she says Bianca's manager is not in. So I questioned if the both of them are off together, she then says wait let me go check. She straight up lied to and got confused and didn't know what to say, then admits that she didn't check she thought the whole team was off. How does a whole team be off?? Turns out Bianca's team leaders was actually at work. Is this the kind of treatment and customer service you offer? Is this the kind of staff you employ? Liars? Someone better sort my issue out and address the staff including Bianca's manager!
53 replies
103 months ago
Telkom mobile does not want to cancel my contract!!poor customer service, query not yet resolved going on 2 months!!
I've had by far the worst experience trying to cancel of my contracts. The form was initially sent on the 13th of Sept, till date it has not been processed and no one calls me back!! I've sent the form 3 times infact, I've called the call centre numerous times whereby people said they will get someone to call me back, I've even emailed a manager with my concerns and not even he has responded! When you call the call centre nobody can assist, they can't put you through to the right department, they can't put you through to a manager to escalate your query. I just cannot get the assistance that I require!! What does one have to do to actually get help from you guys as a paying customer??
122 replies
105 months ago
Pathetic customer service by the owner himself. Bad attitude!!
Went to vivians this morning. Put in a new tyre in the front, balanced both the front wheels and did alignment. Took the car for a test drive and went all the way to verulam, made a u-turn and went all the way back to Phoenix because the car was not right it had a vibration on the steering. Drove all the way back and politely asked that they recheck the work because the car is not right. Point blank to my face the owner refused and said he won't be able to do that, his machines are "bulletproof". Clearly your machines are not that bulletproof if my car is still not right. They live by the mission statement "get it right the first time", this is bull**** because my car was not right the first time, neither did they have the decency to check the car again. It was good to take my money but not provide me proper customer service. Clearly the consumer protection act does not mean anything to you. The staff were very friendly and helpful, but because of the owner and the kind of business he does I Will never recommend this place to anyone else!!a very dissatisfied client
0 replies
Review Distribution
5 Star
2 (25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
6 (75%)