Front desk assitant laughed us out

I am extremely disappointed and hurt by my recent experience at VO2 Max. As a loyal customer for over a year and a half, I had always held the gym in high regard. However, during my final exams, I found myself unable to continue my gym routine and reached out to the front desk to pause my contract. Unfortunately, due to a mistake in the email address provided by VO2 Max, my request was not received and my contract was not paused. Upon returning to the gym after my exams, I was met with hostility and disrespect from the front desk assistant who laughed at my explanation and even followed me out of the gym to continue berating me in public. The finance department offered no empathy or understanding and dismissed me with a cold "it's just business" attitude. I am deeply disappointed in the unprofessional and inhumane treatment I received from VO2 Max and would advise anyone considering joining this gym to look elsewhere. The gym manager tried to help us, because he had understanding but the rest denied this.