Vodacom customer care

Such a big company with such unprofessional staff, who cannot understand the sense of urgency that is needed. Khensani the agent who did not even make us aware that she was escalating the matter, the next minute I am speaking to Boitumelo the "supervisor". A few months ago a similar incident occurred where our nearest tower was struck by a lighting. Where I had to call customer service for assistance and the matter was swiftly resolved. Because they understood the sense of urgency for such a big area not having coverage.