BAD CUSTOMER SERVICE from VODACOM TYGERVALLEY

I re-newed my contract on 03 April 2025 and signed contract for phone and SAMSUNG GALAXY WATCH 7. I gave the watch to my daughter.

Yesterday we went to VODACOM for help with the watch due to the watch that do not receive notifications.

A Lenovo rep, male, assisted her and he did everything he could. He said we must go to SAMSUNG STORE. She left and got to SS, they wanted a service fee, because she did not buy it from them.

I went to VODACOM, store on the first level near the bank court. I spoke to assistant manager and he apologized.

He asked me to describe the male, because they all work at different stations. His name? There were 4 people stsnding infront of me and NOT ONE OF THEM HAD NAME BADGES nor VODACOM BRAND CLOTHING.

I asked what is his name - Kurt.

I was livered - I said driving a Mercedes with an issue and Mercedes refer me to Ford.

All that Kurt did was saying sorry. I said I will come back tomorrow and see that I will be able to identify him.

No!!!

My daughter fixed the problem last night herself.

We now sit with BAD CUSTOMER SERVICE from Lenovo Rep that work in VODACOM.