Pathetic service

Worst service received ever from management and team. Been advised that my case has been escalated but nothing has been done. Empty promises yet I have to call in or go in to find out what is happening. Asked to have the regional managers number to ask what is happening and that was yesterday. Today is Saturday and here I had to call in and ask what’s happening. I’m expecting feedback from someone and for this to be resolved but clearly management and agents can’t do anything and don’t care about the customers feeling. I have had it as I have been fighting with this branch for almost a month now! Worst service ever and I just want this to be over