Staff attitude and Vodacom procedure

I have had my vodacom number for more than 10yrs and its prepaid , why doesnt Vodacom employ staff that is willing to assist? 17.01.25 i went to Vodacom at Tygervalley i was assisted by a lady with an attitude by the name of Tunika April , I went to change my physical sim card and wanted an eSim , i was told the precedure with attitude and not in a manner that she wanted to assist me.I did security questions which failed me to retrieve the eSim , after having a number for 10yrs with Vodacom i was told that my details are not on their system ,OK no problem but i have my details now , insert them on the system so that i can get the eSim.Oops unfortunately that is not the procedure ,now i need to go to the police station and do an affidavit stating that i am using the number.Whooow Vodacom that their staff an big NO.