Poor service delivery

I have a problem with VW polokwane I called trying to tell them issues about my polo vivo after taking to service 2 months ago that it has EPC light and airbag light then the lady didn’t even want to listen to me she just say what am I booking a car for while busy talking to people at background and still keep saying my VIN number is wrong but is the one written in the car and she says I should say I am booking a car for after explaining that there is notifications in the car I want them to be fixed she still keep asking what am I booking the car for, I believe in my office if a client come and explain their issues I understand what they want and I can use it in the term we calling it and I explained that to her that I explained that the car has this issues so you can use the term you guys having at VW which I don’t know myself I know booking for service and if car has faults I don’t know you book for which thing I just can tell you the issues only. The lady is Mideline from Polokwane VW and the other colleagues when you call again they just transfer you without even hearing what you want to say