VP
Volkswagen Princes Benoni
Unclaimed Business
VP
Volkswagen Princes Benoni
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#44
in Automotive
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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BK
Billy K
1 reviews | Active since Jan 2020
11 Jul 2024, 17:22
No accountability and dishonest
Purchased a 2020 VW Polo GTI through a sales person by the name of Tumi Sibiya in September 2023, upon delivery of the vehicle there was number of issues I spotted on it and raised them with the dealership which they then said they performed an 80 point inspection and I was the one to blame for those issues. I then raised the matter with VW South Africa and they managed to have the dealer to account for the issues. Upon second delivery for the vehicle, I then made an appointment for service at VW Kimberley and unfortunately they found leakage in the vehicle's Gearbox which may have resulted from an accident. I immediately raised the matter VW South Africa and fortunately enough they managed to have the dealership accountable again. About a month or two, I made an appointment for a wheel alignment and the technicians advised that I should have the axle inspected as the alignment results show negative results. I then booked in the vehicle at VW kimberley in January 2024 and they confirmed that the axle has bend which may have resulted from an accident. I raised the matter with Renier Coetzee (Mastercar Sales Manager) and he rep**** by saying that they will not be held accountable for the bend axle and any future issues that I will experience. I then went back to VW South Africa and unfortunately they could not help. I further escalated the matter to Ombudsman and I am currently waiting for the verdict. 22 June 2024, the axle gave in and right now paying for a vehicle that's parked in a garage.
Helpful (0)
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Billy K
1 reviews | Active since Jan 2020
11 Jul 2024, 17:22
No accountability and dishonest
Purchased a 2020 VW Polo GTI through a sales person by the name of Tumi Sibiya in September 2023, upon delivery of the vehicle there was number of issues I spotted on it and raised them with the dealership which they then said they performed an 80 point inspection and I was the one to blame for those issues. I then raised the matter with VW South Africa and they managed to have the dealer to account for the issues. Upon second delivery for the vehicle, I then made an appointment for service at VW Kimberley and unfortunately they found leakage in the vehicle's Gearbox which may have resulted from an accident. I immediately raised the matter VW South Africa and fortunately enough they managed to have the dealership accountable again. About a month or two, I made an appointment for a wheel alignment and the technicians advised that I should have the axle inspected as the alignment results show negative results. I then booked in the vehicle at VW kimberley in January 2024 and they confirmed that the axle has bend which may have resulted from an accident. I raised the matter with Renier Coetzee (Mastercar Sales Manager) and he rep**** by saying that they will not be held accountable for the bend axle and any future issues that I will experience. I then went back to VW South Africa and unfortunately they could not help. I further escalated the matter to Ombudsman and I am currently waiting for the verdict. 22 June 2024, the axle gave in and right now paying for a vehicle that's parked in a garage.
0
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Mzwandile T
1 reviews | Active since Jan 2020
4 Apr 2024, 12:44
Service reception
Most ****** dealership,waited more than 30 kinutes to be assisted nobody bothered to ask if i am okay instead they keep helping whites who came after me , felt disrespected by the booking clerk and the receptionist , they ended up speaking to me with afrikaans that i dont even understand
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Mzwandile T
1 reviews | Active since Jan 2020
4 Apr 2024, 12:44
Service reception
Most ****** dealership,waited more than 30 kinutes to be assisted nobody bothered to ask if i am okay instead they keep helping whites who came after me , felt disrespected by the booking clerk and the receptionist , they ended up speaking to me with afrikaans that i dont even understand
0
Replies (0)MT
Mzwandile T
1 reviews | Active since Jan 2020
2 Apr 2024, 12:06
Bad service
Most ****** dealership, got the worst service from service department, the team wasn't welcoming but so friendly to whites who comes , i came first but the decided to help a white lady who came after me and acted so loving n friendly but to me they kept quiet till my car wad booked in, and the reception lady was the worst , they only smile to whites that come there but us blacks they keep their serious face
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Mzwandile T
1 reviews | Active since Jan 2020
2 Apr 2024, 12:06
Bad service
Most ****** dealership, got the worst service from service department, the team wasn't welcoming but so friendly to whites who comes , i came first but the decided to help a white lady who came after me and acted so loving n friendly but to me they kept quiet till my car wad booked in, and the reception lady was the worst , they only smile to whites that come there but us blacks they keep their serious face
0
Replies (0)RH
Reitumetse H
1 reviews | Active since Jan 2020
16 Feb 2024, 10:53
Poor service,****mers and *****ulent
REITUMETSE I purchased my vehicle with the dealership on the 10/01/2024 (cash) and my permit expiry date was on the 30/01/2024 .It was a struggle to receive my original papers for the vehicle I bought cash only got them 1st week of February since the 10/01/2024 and another issue was the sale consultant insisted that I pay for number plate for my vehicle because I’m from the North West province the dealership is far and its situated in Benoni the dealership will refund the amount in full I trusted him blindly and paid and sent him the slip and confirm letter for payment yet till today. I have not received my refund for my number plate which was R400 in total for front and back number for new vehicle when I enquire about it I’m told noted or I’ll look into it .This sales consultant and dealership **** people of their money.Till this date I have not received my refund where I purchased my number plate on 29/01/2024 till this date 16/02/2024. Princes Benoni Vw are ****mers and *****ulent dealership.
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Reitumetse H
1 reviews | Active since Jan 2020
16 Feb 2024, 10:53
Poor service,****mers and *****ulent
REITUMETSE I purchased my vehicle with the dealership on the 10/01/2024 (cash) and my permit expiry date was on the 30/01/2024 .It was a struggle to receive my original papers for the vehicle I bought cash only got them 1st week of February since the 10/01/2024 and another issue was the sale consultant insisted that I pay for number plate for my vehicle because I’m from the North West province the dealership is far and its situated in Benoni the dealership will refund the amount in full I trusted him blindly and paid and sent him the slip and confirm letter for payment yet till today. I have not received my refund for my number plate which was R400 in total for front and back number for new vehicle when I enquire about it I’m told noted or I’ll look into it .This sales consultant and dealership **** people of their money.Till this date I have not received my refund where I purchased my number plate on 29/01/2024 till this date 16/02/2024. Princes Benoni Vw are ****mers and *****ulent dealership.
0
Replies (0)SM
Simphiwe M
1 reviews | Active since Jan 2020
9 Feb 2023, 18:04
Wiper blades - bad service
This car dealership is terrible. Try your best to not conduct business here. The only way I get assistance and support is when I go on hellopeter or google and give these guys a terrible review. And then they call me to remove the review. The latest incident has been the wiper blades of the Polo (2022) I bought. The wipers that came with the car (demo car with only 1000km on it) do not work properly as they leave streaks and marks. I alerted them about this late October 2022. It is now 10 February 2023 and they refuse to issue me with new wiper blades. I visited VW Centurion Autohaus in December 2022 to see if they could help with this issue. They fitted new wiper blades that seemed to fix the problem. However, they couldn’t do exchange because I hadn’t officially booked for a car inspection and I would have to pay for the wiper blades. Paying for new wiper blades at this early stage, for a car this new seems extremely unfair to me. I have been given the run-around by the lady over at VW Princes Benoni Marie Truter, for 4 months and I’ve had enough.
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Simphiwe M
1 reviews | Active since Jan 2020
9 Feb 2023, 18:04
Wiper blades - bad service
This car dealership is terrible. Try your best to not conduct business here. The only way I get assistance and support is when I go on hellopeter or google and give these guys a terrible review. And then they call me to remove the review. The latest incident has been the wiper blades of the Polo (2022) I bought. The wipers that came with the car (demo car with only 1000km on it) do not work properly as they leave streaks and marks. I alerted them about this late October 2022. It is now 10 February 2023 and they refuse to issue me with new wiper blades. I visited VW Centurion Autohaus in December 2022 to see if they could help with this issue. They fitted new wiper blades that seemed to fix the problem. However, they couldn’t do exchange because I hadn’t officially booked for a car inspection and I would have to pay for the wiper blades. Paying for new wiper blades at this early stage, for a car this new seems extremely unfair to me. I have been given the run-around by the lady over at VW Princes Benoni Marie Truter, for 4 months and I’ve had enough.
0
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Anonymous
1 reviews | Active since Jan 2020
2 Nov 2022, 12:13
Dishonest advertising
A VW T-cross was advertised on the Website at Princes VW Gauteng for R345900. I started an enquiry into the car, and Rozane confirmed the car was still available. Approximately an hour after initiating contact with the branch, the price was changed with no warning to R459900? The branch is simply shrugging their shoulders, blaming a “system error”. No one is taking responsibility! Unacceptable. ref 7711576
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Anonymous
1 reviews | Active since Jan 2020
2 Nov 2022, 12:13
Dishonest advertising
A VW T-cross was advertised on the Website at Princes VW Gauteng for R345900. I started an enquiry into the car, and Rozane confirmed the car was still available. Approximately an hour after initiating contact with the branch, the price was changed with no warning to R459900? The branch is simply shrugging their shoulders, blaming a “system error”. No one is taking responsibility! Unacceptable. ref 7711576
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Replies (0)SM
Simphiwe M
1 reviews | Active since Jan 2020
30 Sept 2022, 11:37
Satisfied
Happy with the service from these guys, car was delivered on agreed upon time.
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Simphiwe M
1 reviews | Active since Jan 2020
30 Sept 2022, 11:37
Satisfied
Happy with the service from these guys, car was delivered on agreed upon time.
0
Replies (0)