Active since Jun 2017
25
Reviews
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Reviews
25 reviews10 months ago
A year down the line still not resolved!
More than a year after my bad experience with Eezi move and promises of getting in touch to resolve it - I am now having to throw away the broken items and replace them at my own cost. Extra unfound charges also not refunded!
56 replies
10 months ago
Promises, promises …. No internet!
Signed up with Vox over a month ago. Was promised the line would be active in2 weeks. More than a month later, still waiting with ongoing promises of the service desk that is going to phone me??? I have a modem and router, they just need to activate the line, but no success. multiple emails, phone call, whats app …. Nothing! Stuck without internet that I desperately need for work and a company not interested in sticking to their promise.
112 replies
21 months ago
Disappointing under new management, it’s all about the money.
Five years ago, we received excellent service from Eezi Move, and I had no doubt I would use them again. Under new management this year, it was all about money and customer service went out the door. They tried to squeeze as much money out of me as the possibly could. The delivered twice to the same address in 2 weeks. Broke many items, including a solid metal chair?! When they had a challenge second time round with access, they blamed me for not providing the information and referred me to their “fine print”. The access wasn’t changed from the previous 2 weeks. I am not a truck driver and I don’t have knowledge of their packing…. How was I to know??? But still they insisted and additional charge on the day of nearly R2000, because they didn’t do their homework. The consultant laughed at me over the phone when I questioned it. It is unfortunate that they have lost their human touch …. aI could just as well have done the move. I’m sure when I claim for the broken items, I will be referred to the “fine print” again. Or perhaps I was taken for a ride, because I’m a woman?
282 replies
35 months ago
Nissan Magnite - Also break issues!
We bought a demo model Nissan Magnite with extended service plan (all incl) last year and took it to Produkta Nissan Nelspruit for its 1 year service just below 10000km with a complaint of the brakes. We were told the brakes needed to be “skimmed” - at our own cost! We declined, but due to the nature of the issue and concern for our safety took it for a second opinion and were told substandard KTT brake pads were fitted and were completely worn through and needed to be replaced! Brake pads that didn’t even last 10000km???? We submitted our concerns to Nissan SA, 18/5/2023 and still no explanation. Nissan is obviously fitting cheap substandard parts to cut cost and do not take responsibility. Terrible that safety is not an issue. I see there are other customers also complaining about the quality of the brakes of Nissan Magnite - perhaps they should investigate?
53 replies
42 months ago
Dishonest advertising
A VW T-cross was advertised on the Website at Princes VW Gauteng for R345900. I started an enquiry into the car, and Rozane confirmed the car was still available. Approximately an hour after initiating contact with the branch, the price was changed with no warning to R459900? The branch is simply shrugging their shoulders, blaming a “system error”. No one is taking responsibility! Unacceptable. ref 7711576
0 replies
48 months ago
Nelspruit Crossing -Sobahle fantastic!
I recently went to Nelspruit Crossing centre to return a product, for which I didn't have the receipts any longer. Sobahle assisted me. She was incredibly helpful and patient in searching for the till slips on the system and refunding me. Thanks so much!
0 replies
48 months ago
Fantastic service - Nissan Benoni
Recently bought a demo Nissan from CFAO Benoni. Deon Botha was top notch! I had the most wonderful experience with them and would recommend any time. Ask for Deon by name - a true gem.
0 replies
53 months ago
Internet connectivity suddenly stopped - no response from CellC
I bought a once off 100GB data. It worked well on my router for the 1st 50GB, then no connectivity. I sent an email with no reply and now it has expired? Still no feedback.
212 replies
55 months ago
Afrihost good at only one thing - Apologising!
Initial experience was good, but once I encountered connectivity issues it took more than 6 weeks to resolve! All Afrihost ever does is apologise - annoyingly so! I was send round the bush every day, doing the same things over and over again everyday, I was instructed to do, every day someone else - expecting to get a different result? 6 weeks long. And now they refuse to reimburse me for the down time! Leaving Afrihost for good. Will not recommend them to anyone.
0 replies
57 months ago
Terrible Customer Service
We have traveled with city bug several times and were impressed with their service … up to a point. Our ticket from Nelspruit to Pta was booked prior to the lock down and need to postpone due to lockdown regulations. City bug initially didn’t want to assist in this regard and then agreed a once of change within 90 days. Less than a week after restrictions were lifted I requested this change and was told They were unable to comply as I didn’t confirm this request again? How many times does one need to confirm a request? I tried to discuss it with a manager (Charl Lindevel), who was also very ignorant and rude with regards to this. I am loosing a return ticket due to poor customer service, they are loosing a regular client with multiple potential bookings and bad publicity. Stay away. I will never use them again.
159 replies
Review Distribution
5 Star
3 (12%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
6 (24%)
1 Star
16 (64%)