Shocking Service, stay FAR away!!!!

My first bad experience with VW Vredendal was a few months ago when I had a breakdown with my VW Touareg between Cape Town & Vredendal. I've phoned VW Vredendal & asked them if they could assist me. They said, sorry Sir, your VW is out of warrantee, so we can't help you. So there I stood beside the road with my father in law - that just came from hospital, my wife & 2 children, stranded. I've driven VW from my very first car, Golf MK1, Beatle, Jetta, Amarok & the Touareg & now VW tells me they can't assist me. A few months later I wanted to buy a VW Golf from VW Vredendal but the Golf was at a Dealer in Ermelo, so they made me an offer on my Touareg & said I should pay a R5000 deposit & they will get the car for me. Halfway through the process the salesmen resigned & the deal went over to the GM at the Vredendal branch. A week or 2 later the GM made a accident & we couldn't proceed with the deal, so the deal was cancelled. Still wanted to sell my Touareg but VW Vredendal wasn't helpful AT ALL, so I went to another dealer in Vredendal to sell the Touareg but they inspected the vehicle & noted it had an oil leak from the main bearing oil seal. I went back to VW Vredendal & asked them for a quote to repair the oil leak. They told me they cant do it locally but their other branch in Claremont has the right equipment to do the job, so they will give me an estimate. I've phoned VW for a month - every week to ask if they have a quote for me but until today they couldn't supply me with a quote, so I've sold the Touareg to WE BUY CARS, BEST service ever so by the way! Lots of time have past after I've made the deposit on the 1st of April & since then I've asked VW plenty of times for a refund but up to date I have still not received any refund. VW Vredendal was THE nr 1 VW in SA once but that changed drastically the past 2 years, STAY AWAY!