Bad Customer Experience! VW Tokia

To whom this may concern! I am very disappointed in the service myself and husband has been getting with your Vw Tokia dealership which we been going to for years, purchased both our cars there and this isn’t the first instance where we have received such bad customer experience!

My car was booked in on the 23rd February 2026, to date I am still without my car which I do need to have asap for work etc. The day the car was booked in we made them aware that this issue occurred before which we booked the car in for checks and was told nothing is wrong with the car, got the car back. Same thing happens in February car shuts down completely wouldn’t start, had to wait for roadside assistance.Technician came out assessed the battery managed to start it up to get me home as I was at the office that day,he did advise the battery is the issue as it’s dated 2020 bare in mind this is a 2017 Model which we purchased in 2023. The car has only been going to this dealership for any issues/ services.

The dealership was made aware that the battery isn’t an original which to our surprised shouldn’t be the case!!! As we bought the car them You! And the fact the issue picked up on the car service history shows the same things we experiencing now and were never made aware of is shocking as they ‘ suppose to checking this history each time the car is book in’

Fast forward to a week later,we logged the issue with Vw SA they told us it will take 24-48 hrs for feedback days go by - No calls? With updates we have to call you guys multiple times on 4th March for feedback to be told there no feedback like are you seriously!!! How isit taking you this long to sort out the issue? Poor communication to say the least! I am without a Car I am still paying for!