VW is no longer a reputable dealer

I booked my service at Alpine VW, were I took my car in for a 60000km service.

Upon completion, Andrew my advisor, informed me that only the oil service was completed dur to my car being below 60000km. My car has a full service & maintenance plan but still the complete work was not conducted.

I then asked why the balance was not done and I was advised that this is the process and that I would need to take it back again in May to get the balance ofbthe work done. This is after I paid upfront for the service which was not rendered. However if u pay cash to the dealship....the work will be conducted. This is clearly unfair treatment of customers. This has been the case for all services but I just noticed now.....so if u have paid for these VAPS be very careful