Unacceptable service that is below standard at VW NTT East London

I bought a brand new POLO TSI 1.0 Comfortline in January 2019. On the 13th January 2021 I had a problem with the car it just lost power while I was on N@ on my home Butterworth and the car just stopped on the road and I had to call road assistance and tow truck came after tow hours around 21h30. On Friday, 14th January 2022 the car had the same problem of loosing powere while i was driving coming from work and going home. I had to call road assistance again and the tow truck came after an hour. The question how can a new which is less 3 years old give me these problems? These are technical problems. They were not caused by me but by manufacturer. At first I was told that the rats messed up electrical cables this is the reason why the vehicle lost power. I an estate where I am staying many vehicles are parked outside there are no garages but I have never heard anyone having the same problem of rats messing electrical cables of vehicles why me? Hence i believe that was a blue lie. C an VW get their house in order and provide excellent service to its customers??