VOLT AFRICA gives really terrible service

Our company had a campaign with IOL. We made full payment and the Facebook account manager agreed to assist us with our deadlines. Every time we had to follow up with them. They also knew that we were doing the campaign with other countries and we ended up being the only country that didn't meet our deadline. Even a whole 2 weeks after the end of the campaign they still didn't complete our campaign and kept saying we didn't send the files in the correct format, when we just resent it in the same format the first time for all the ones they posted previously. They even mentioned that there were technical problems as to why we couldn't have our posts posted on time. Before which, they kept promising it would be posted at 11am, then 12 pm then technical issues.

We then complained and opted for a refund. Over a month later, we still haven't received our refund.

Absolutely terrible service that we received from them. They do a great job for your first post and then afterwards you have to keep following up asking if they've received the material as they don't feedback on time. Would not recommend them at all. It's really bad that IOL chose Volt Africa to do their Facebook or perhaps we just weren't big enough customers for them to care enough about.