Subject: Urgent Escalation – No Power Supply at Golden Fields Estate & Incorrect Billing Messages

I am writing to urgently escalate an ongoing electricity supply issue at Golden Fields Estate.

There has been no power supply for several days, extending into weeks, and this matter remains unresolved. Despite the lack of electricity, we continue to receive messages regarding electricity balances, which is incorrect and unacceptable.

Please note that there can be no electricity consumption when there is no power supply. Any balance deductions, billing notifications, or consumption records during this outage period are therefore inaccurate and must be reviewed and corrected.

We request the following as a matter of urgency:

Immediate investigation and restoration of power to Golden Fields Estate

Suspension of all billing and balance-related notifications during the outage period

A full audit and correction of any charges app**** while there was no electricity supply

Written feedback on the cause of the outage and expected resolution timeline

This issue has caused significant inconvenience and requires prompt attention. Please treat this matter as urgent and confirm escalation.