Subject: Urgent: Ongoing Billing Discrepancies with Voltano

: Dear Devi

Trank you for your response.

Our entire complex has issues with voltano billing us incorrectly hence you welcome to interview the units individually.

When we try to get in touch with them they ignore consumers instead.

Attached as requested.

Trank you for your response.

Our entire complex has issues with voltano billing us incorrectly hence you welcome to interview the units individually.

When we try to get in touch with them they ignore consumers instead.

Attached as requested on 22nd August 2025 paid R569.72 as per statement received from Voltano suddenly we get ***** text with incorrect balance again not even a week later

Your account (PEOKR7GTU) is in arrears of R353.59.Please pay into your account to generate more credits.Regards,Voltano

Kind Regards

Very concerned owners being ChatGPT said: Here's a more polished and professional version of your message that you can consider sending:

Subject: Ongoing Billing Issues with Voltano – Urgent Attention Required

Dear Devi,

Thank you for your response.

We would like to bring to your attention that the entire complex is experiencing ongoing issues with Voltano billing us incorrectly. You are welcome to interview individual units to verify this matter independently.

Despite our attempts to engage with Voltano directly, they continue to ignore consumers and fail to address our concerns.

As requested, please find attached the relevant documentation. On 22nd August 2025, a payment of R569.72 was made, in line with the statement we received from Voltano. Yet, less than a week later, we received an unsolicited and confusing text message claiming our account (PEOKR7GTU) is in arrears for R353.59, which contradicts the prior statement and payment.

Text message received: "Your account (PEOKR7GTU) is in arrears of R353.59. Please pay into your account to generate more credits. Regards, Voltano"

This inconsistent billing and lack of proper communication are extremely concerning.

We would appreciate your urgent attention and assistance in resolving this matter.

Kind regards, Very Concerned Owners