Subject: Urgent: Ongoing Billing Issues with Voltano

Dear Devi,

Thank you for your response.

We would like to highlight that our entire complex is experiencing persistent issues with Voltano’s billing system. Many units have reported being billed incorrectly. You are welcome to interview the residents individually—most, if not all, can confirm these irregularities.

Whenever we try to reach out to Voltano directly, our concerns are ignored. This lack of accountability is extremely frustrating for us as consumers.

As requested, the relevant documentation is attached.

To give you a specific example: on 22 August 2025, a payment of R569.72 was made as per the official statement received from Voltano. However, less than a week later, we received the following concerning message:

"Your account (PEOKR7GTU) is in arrears of R353.59. Please pay into your account to generate more credits. Regards, Voltano."

This message is both confusing and misleading, and it raises serious concerns about the accuracy and integrity of Voltano’s billing system.

We hope this matter will receive your urgent attention, as it is clearly affecting multiple households and causing significant stress and confusion.

Kind regards, Very Concerned Owners