Voltex
2|126 reviews
AG
Andries G
1 reviews | Active since Member
22 Aug 2025, 12:53
QUENSTIONABLE WALK-IN WARRANTY
I bought an inverter and 2 Hubble batteries from Port Elizabeth branch on 19 August 2025 (invoice 03271839). The installation was done by a installation electrician on 21 August 2025 but determined that i battery was faulty. I returned it on 22 August 2025 and expected a simple exchange but was told by the manager that it is just under voltage and he will sort out the same day. I followed up later in day just to be told he is out of office and will return my call which he failed to do. I have send somebody there to physically follow-up and it turned out he was there all along. Now suddenly he cannot even guarantee that battery will be back by Monday. To note the invoice and website make mention of a walk-in warranty but seem this is worthless. To their credit the service and attitude of salesman was fine but his hands is tied by the manager.
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Replies (106)Voltex's replyOfficial
27 Aug 2025, 13:51Dear Andries,
Thank you for bringing this matter to our attention. We sincerely regret the frustration and inconvenience you experienced with your recent purchase at our Port Elizabeth branch.
As per feedback from our regional manager, your battery was taken directly to Hubble in Port Elizabeth for testing. Their assessment confirmed that the battery was not faulty, but simply required charging. The battery is currently being charged, and once fully charged it will be returned to you.
We apologise for the miscommunication and for not keeping you properly updated throughout the process. This is not the standard of service we strive to deliver.
Please rest assured that we have addressed this internally and will ensure better communication going forward.
Please expect a call from the branch manager.
We truly appreciate your patience, and we remain committed to resolving this matter to your satisfaction.
Kind regards,
The Voltex Team
Thank you for bringing this matter to our attention. We sincerely regret the frustration and inconvenience you experienced with your recent purchase at our Port Elizabeth branch.
As per feedback from our regional manager, your battery was taken directly to Hubble in Port Elizabeth for testing. Their assessment confirmed that the battery was not faulty, but simply required charging. The battery is currently being charged, and once fully charged it will be returned to you.
We apologise for the miscommunication and for not keeping you properly updated throughout the process. This is not the standard of service we strive to deliver.
Please rest assured that we have addressed this internally and will ensure better communication going forward.
Please expect a call from the branch manager.
We truly appreciate your patience, and we remain committed to resolving this matter to your satisfaction.
Kind regards,
The Voltex Team
Best regards,
Voltex's reply27 Aug 2025, 13:51
Official
Dear Andries,
Thank you for bringing this matter to our attention. We sincerely regret the frustration and inconvenience you experienced with your recent purchase at our Port Elizabeth branch.
As per feedback from our regional manager, your battery was taken directly to Hubble in Port Elizabeth for testing. Their assessment confirmed that the battery was not faulty, but simply required charging. The battery is currently being charged, and once fully charged it will be returned to you.
We apologise for the miscommunication and for not keeping you properly updated throughout the process. This is not the standard of service we strive to deliver.
Please rest assured that we have addressed this internally and will ensure better communication going forward.
Please expect a call from the branch manager.
We truly appreciate your patience, and we remain committed to resolving this matter to your satisfaction.
Kind regards,
The Voltex Team
Thank you for bringing this matter to our attention. We sincerely regret the frustration and inconvenience you experienced with your recent purchase at our Port Elizabeth branch.
As per feedback from our regional manager, your battery was taken directly to Hubble in Port Elizabeth for testing. Their assessment confirmed that the battery was not faulty, but simply required charging. The battery is currently being charged, and once fully charged it will be returned to you.
We apologise for the miscommunication and for not keeping you properly updated throughout the process. This is not the standard of service we strive to deliver.
Please rest assured that we have addressed this internally and will ensure better communication going forward.
Please expect a call from the branch manager.
We truly appreciate your patience, and we remain committed to resolving this matter to your satisfaction.
Kind regards,
The Voltex Team
Best regards,
AG
Andries G's updateReviewer Update
27 Aug 2025, 14:00Thank you for your reply and I must add that the sales person, Ryan was a pleasure to work with. Your response is however incorrect, the battery was faulty and a brand new with different serial number was supp**** by Hubble. My complaint was related to how this was dealt with and lack of communication but it is resolved now and trust that something like this will not happen again in future.
AG
Andries G's update27 Aug 2025, 14:00
Reviewer Update
Thank you for your reply and I must add that the sales person, Ryan was a pleasure to work with. Your response is however incorrect, the battery was faulty and a brand new with different serial number was supp**** by Hubble. My complaint was related to how this was dealt with and lack of communication but it is resolved now and trust that something like this will not happen again in future.