DONT BUY FROM VOLVO HILLCREST

On the 31st of July 2024. I had put in an enquiry for a V40 that was marked as R 349 900. later on that day, the price jumped to R 369 900, this morning, the price is sitting on R389 900.

I had requested some assistance from them, in order to do the finance application, as well as a trade in. From the get go, the sales person, Tyron, was rude, and unhelpful.

I have owned 4 Volvos, all of them serviced and maintained by Volvo in Umhlanga, and I've always received excellent service. I had asked the Salesman, Tyron, to please get into contact with the guys at Volvo Umhlanga, and they will gladly give them any information regarding my current car, but i was bluntly told that Umhlanga guys have nothing to do with Hillcrest branch.

Further to the above, we had done a pre approval, all that needed to be done, was for Volvo Hillcrest to contact the bank, and update the vehicle details. this guy is insisting that we have to do this ourselves. I had to submit all documents, whilst he did nothing. didn't bother following up, and re**** on us to provide everything.

In chatting with other Volvo owners that have had experience with Volvo Hillcrest, they all also say the same thing, that the staff at this branch are always rude, and really not helpful.

i asked to speak to the dealer principle, but was told he was at a meeting in Umhlanga, and no one got back to me.

i have also been told that the dealer principle at Volvo Hillcrest is also not helpful, and is rude to customers as well.