appalling service

I am writing to formally express my dissatisfaction with the service I have received from Volvo Umhlanga regarding my vehicle, a Volvo XC60. Since the date of purchase, my vehicle has been in and out of the dealership multiple times. In fact, it has spent more time at the dealership than I have owned it, which is highly concerning.

Despite numerous attempts to seek assistance, I have found the communication from the Service Manager, Arvin, to be inadequate. He has failed to provide timely updates or feedback unless I initiate contact myself. Additionally, I have requested multiple times for the Dealer Principal to contact me directly to address my concerns, but my requests have been consistently ignored.

There are multiple unresolved issues with the vehicle, and the process of obtaining necessary authorizations for repairs is excessively prolonged—sometimes taking up to three weeks for approval, even for minor repairs. This level of delay is unacceptable, especially given the recent purchase of my vehicle.

Furthermore, I would like to clarify that my Extended Warranty plan should not be held responsible for these ongoing repairs, as I have only recently acquired the vehicle. These issues are not a result of misuse or neglect, and therefore, should not fall under my responsibility or the coverage of the warranty.

I request immediate attention to this matter, including a comprehensive update on the status of my vehicle and a clear plan of action to resolve these ongoing issues promptly. I trust that Volvo values its customers and will take the necessary steps to rectify this situation without further delay.