WORST SERVICE

My car was booked 23/06 for faulty trip log. When I arrived, I was told that my car wasn't booked. I showed them an email that confirmed the booking. While waiting I asked for WIFI pin, none of the people I asked could help me, even at reception. Freezy Monday morning, no coffee prepared in the coffee machine. A guy (I think that he is the manager) . He asked me if I had coffee, I told him that the machine is empty. He refilled and served me coffee (I applaud him). I reminded the receptionist that i am still waiting for WIFI pin and she referred me to the guy who served coffee. I asked him and he asked reception to assist. I left without been that. In the afternoon I went to fetch my car after been serviced and was told that all is good. Arriving home I checked only to find out that no trip was logged. I rep**** to sa951@cmh.co.za that the problem was not sorted. In the morning. I called in and was advised to bring the car back. My son took it on Tuesday, and he was told that they will escalate to a senior technician. Wednesday/ Thursday no feedback. I called in yesterday (Thursday) and Gavin said, he will ask the technician. Till now I haven't been contacted.