MM
Mmapule M
Active since Sep 2013
17
Reviews
0
Industries
Reviews
17 reviews10 months ago
WORST SERVICE
My car was booked 23/06 for faulty trip log. When I arrived, I was told that my car wasn't booked. I showed them an email that confirmed the booking. While waiting I asked for WIFI pin, none of the people I asked could help me, even at reception. Freezy Monday morning, no coffee prepared in the coffee machine. A guy (I think that he is the manager) . He asked me if I had coffee, I told him that the machine is empty. He refilled and served me coffee (I applaud him). I reminded the receptionist that i am still waiting for WIFI pin and she referred me to the guy who served coffee. I asked him and he asked reception to assist. I left without been that. In the afternoon I went to fetch my car after been serviced and was told that all is good. Arriving home I checked only to find out that no trip was logged. I rep**** to sa951@cmh.co.za that the problem was not sorted. In the morning. I called in and was advised to bring the car back. My son took it on Tuesday, and he was told that they will escalate to a senior technician. Wednesday/ Thursday no feedback. I called in yesterday (Thursday) and Gavin said, he will ask the technician. Till now I haven't been contacted.
56 replies
27 months ago
WORST SERVICE EVER - CLAIM 300788672
I have had problems with this company starting from the time they were to collect my TV. It took them like 7days to come fetch my TV. My TV is still with them, and I have been following up since last week, and am tired with empty promises. I have been a guy who called me on Monday, but he is not picking up his phone. PLEASE RETURN MY TV ASAP.
0 replies
27 months ago
-- Very poor service, Poor communication and Empty promises
Placed a claim with Santam on the 28th December 2023. Technician came on the 11th to fetch the TV. On the 15th, I received a confirmation that claim has been declined. I called Santam on the 17th or the 18th to return my TV. I was told that they will be making a follow up and update me. To date no one called me, and my TV hasn't be returned as yet
232 replies
28 months ago
POOR SERVICE, POOR COMMUNICATION
I follow up complaint lodged on the 27th of December about ABSA claim number 4632873. Subsequent to this, my geyser was repaired. My bathroom, and one-bedroom ceilings were affected. On Thursday the 4th of January and Assessor from was sent to come and assess. He said he will be sending the documents to ABSA for approval. Yesterday the 9th, I called ABSA for a follow up. I was told that the claim has been approved, and the repairs will be done today Wednesday, and a fee of R800 will be levied and a form will be sent to me for payment. Instead of receiving a form, i was called by a lady from Naledzi Property and construction, saying they were appointment to do the repairs and can only be done next week Wednesday with an excess fee of R1800.00. ABSA apparently changed contractor from Supra Bouwers to Naledzi without informing me. Where is the law of TFC here?? I am the premium payer and the victim here. Why is is it that I each time have to lodge a complaint or pick up a call and make follow ups at my own costs? I need ABSA to urgently call me and give a proper explanation as to why these changes. What is their SLA to assist their loyal clients? Why now an excess of R1 800, and not the R800? The service is absoluteli DISGUSTIN
128 replies
28 months ago
Pathetic service
pathetic turnaround time. I lodged a claim yesterday around 1PM, The consultant (Thembi) called me thereafter stating that there is an issue with my premiums. I couldn't understand what exactly, cause my premiums are going off through a debit order, and the last payment was on the 27/11/2023, due again today the 27th/December. I am still waiting for a call from ABSA, as she said that she will escalate the matter and call me back.
129 replies
35 months ago
CLAIM
I am still waiting for ABSA allocated assessor who promised to come through yesterday, and am still waiting. ABSA how long should I still wait for this claim to be resolved ??? EMPTY PROMISES which are very frustrating.
159 replies
35 months ago
DISGUSTING, PATHETIC SERVICE ABSA INSURANCE
I lodged claims with ABSA, and have to each time make a call to follow up on the claims 1) Claim 4484503, for a ceiling damage , on the 9 May 2023. An Assessor came through same day, and never had from ABSA . I called in on Wednesday/Thursday 17/18 May, was told that claim is under review. No communication at all from ABSA re progress. 2) CLAIM 4491413 for a Geyer not heating up. 17/05 Spoke to Katlego who was very helpful, but unfortunately sent a plumber to a wrong address (Have two insured properties under the same policy number. I can't understand how this happened as mentioned the address where the incident happened. followed up with the appointed Plumber, and he told me that I have to log another call on the correct address. ASBA never came back to me to advise of this. I indeed logged another call 18/05 and was assisted by Kevin- very helpfull indeed.- and same claim number allocated. I received an email from ABSA on friday 13h41 (Your claim has been assigned to Nathan Bastian, who can be reached on 086-010-0876.) 16H30 I called thie 0860 number only to be told that there in no one to assist as people are off. Was put through to Plumber's line, the lady told me that the note they have is that I should call in for a new claim with the correct address which i already did. 09h24 I called in again- was told that a plumber has been allocated. Still waiting 14:12 called in again , spoke to Zoleka, She apparently couldn't hear me well. I asked her to call me back, and was told that they have high volumes of calls, I should try call again. How many times should I spent my time and money to follow up on a service that ABSA cannot complete !! After complaining to Zoleka , she promised to call me back. Should I wait until South Africa has no loadshedding? in this cold weather, I have no access to heated water. The mission of boiling water on the stove whilst I have a geyser which is insured does not make perfect sense at all. 3) Claim 4491867 for diagnosis on a washing machine that stopped working. A Plumber did come in for assessment on Saturday the 20th, and said that he is referring his findings to ABSA. No Courtesy call at all from ABSA on the progress. Wonder what is their turn around time !!!!
53 replies
55 months ago
POOR SERVICE
I had a wifi broadband contract with Telkom , which expired in 2019, if correct. But before the contracts ended , i transferred the account to my cousin. We both went to Telkom Kolonade for change of ownership. I am still getting accounts on my name. My cousin renewed the contact as the initial one 2yr contract expired in 2019. I don't understand why is the account still in my name, even though payments are taken from his account. Sometime early this year I went to Telkom@ Kolonade, , they didn't even take time to listen to my concerns. I was told that they can only talk to the owner of the contract. I wanted to call my cousin so that he can relay the issue over the phone , but the lady said it's not allowable. I thereafter called my cousin asking him to go to Telkom offices. , To my understanding he did go to Telkom @ The Groove in Pretoria. I don't understand why is Telkom still sending me his accounts. Can someone please sort this out as a matter of urgency . I have no time and energy of going back to Telkom offices, wait in a long queue for nothing. This has been carrying on for long and I am at my wits end. Simply put, I have no existing contract with Telkom, please update your records and remove my name.
0 replies
60 months ago
COMPLAINT
I have not had any joy from the company since my last review. My last email to Rochester dates and to date I have not received any response from them Good evening That is just a lame and useless excuse. One missed on call on Saturday, is that the best that could be done to get hold of me? I am quite sure that if you guys were following up on a debt owed to you, you would have at all costs tried to get hold of the client to recoup your money. Themba had an opportunity to try contact me over the weekend , or on Monday for that matter. But then due lack of communication , I had to once again drive to the branch on Monday afternoon From: ROCHESTER@JDG.CO.ZA <ROCHESTER@JDG.CO.ZA> To: Sent: 26 April 2021 09:33 AM Subject: Re: RE: [EXTERNAL] Contact us for compliments, complaints or suggestions Good day, I have contacted the store and spoke to Themba, who advised that the refund has been declined due to the bank account. Themba says that he did try to contact you on Saturday to update you on the refund with no luck, however he has promised to contact you again during the course of the day to ensure that the necessary feedback is provided. Kind Regards, Ntokozo Rochester Team JD Group ---- Original Message ---- From: To: rochester@jdg.co.za Sent: Monday, 26 April 2021 09:01:53 Subject: RE: [EXTERNAL] Contact us for compliments, complaints or suggestions Thanks for your message! At Rochester, we’re dedicated to awesome customer service and are always looking for ways to improve. One of our representatives will make contact shortly. PATHETIC, WHAT IS YOUR UNDERSTANDING OF ‘’CONTACT SHORTLY’’ IN THE ABOVE SENTENCE.
0 replies
61 months ago
REFUND IN WAITING, NO COMMUNICTION, NO FEEBAC, EMPTY PROMISES !!!!
I bought a work station on the 09/04/2021. The store did not have stock in the house, and was advised to pay for it and go to collect from their JD warehouse in Rosslyn. Saturday the 10th, I drove to Rosslyn only to find out that the warehouse does not stock either. The same Saturday I drove back to Rochester, and they said it picks up as available on their system. As it was already late, I was told that they will call the warehouse on Monday and call me back. Tuesday afternoon still not haven't received a call back, I drove to Rochester. Apparently no stock available and they didn't know how long is it still going to take them to received new stock. We agreed to cancel the transaction for a refund. But they could do a refund if I have a letter from the bank confirming that I bank with them. This is actually nonsense as I was not requested this letter when I made payments. I anyway went to the bank for the required letter, and submitted the letter on Thursday the 15th, and was told that the regional manager will call me to find out the reason for the refund, which also makes no sense. If their documents says no stock available, why should I explain the refund. waited the whole weekend for a call or the least the refund. . On Monday the 19th of April, I sent my son to go to Rochester to go ask progress on this transaction. He was told that the money will be transferred into my bank account on Tuesday. To date I have not received any call from Rochester nor any refund from them.
0 replies
Review Distribution
5 Star
1 (5.882352941176471%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
16 (94.11764705882354%)